My laptop doesn't recognize USB 3.1 C external SSD's
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I'm on Windows 10 pro, and I’m attaching an NVMe SSD in an external enclosure using a USB Type C 3.1 to USB Type C 3.1 cable, and a Samsung T5 Portable SSD - 1TB - USB 3.1 External SSD (MU-PA1T0B/AM) with the same cable type (tried multiple cables).
I installed the driver for thunderbolt and updated the firmware and when I plug in a USB 3.1 ssd external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.
Does anyone have any idea why this isn’t working?
ssd usb-3
asked Nov 25 at 23:08
user5389726598465
153212
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show 3 more comments
up vote
1
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I'm on Windows 10 pro, and I’m attaching an NVMe SSD in an external enclosure using a USB Type C 3.1 to USB Type C 3.1 cable, and a Samsung T5 Portable SSD - 1TB - USB 3.1 External SSD (MU-PA1T0B/AM) with the same cable type (tried multiple cables).
I installed the driver for thunderbolt and updated the firmware and when I plug in a USB 3.1 ssd external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.
Does anyone have any idea why this isn’t working?
ssd usb-3
asked Nov 25 at 23:08
user5389726598465
153212
USB 3.1 Gen 1 or USB 3.1 Gen 2. I ask this question because USB 3.1 Gen 1 is USB 3.0. Based on the fact the older Gen 1 devices work my guess is the host doesn’t support Gen 2
– Ramhound
Nov 25 at 23:40
@Ramhound The Cable is the Gen 2 reversible plug on both ends
– user5389726598465
Nov 25 at 23:41
ie type c connector
– user5389726598465
Nov 25 at 23:42
1
It being a Type C connector doesn’t guarantee it’s Gen 2. The device is Gen 2, the cable and host must both support Gen 2, for the device to be recognized
– Ramhound
Nov 25 at 23:46
@Ramhound It's a driver problem or software problem with my laptop not the external. The T5 is the best selling external on amazon and works for other people. I have two and neither works over usb c
– user5389726598465
Nov 25 at 23:50
|
show 3 more comments
up vote
1
down vote
favorite
up vote
1
down vote
favorite
I'm on Windows 10 pro, and I’m attaching an NVMe SSD in an external enclosure using a USB Type C 3.1 to USB Type C 3.1 cable, and a Samsung T5 Portable SSD - 1TB - USB 3.1 External SSD (MU-PA1T0B/AM) with the same cable type (tried multiple cables).
I installed the driver for thunderbolt and updated the firmware and when I plug in a USB 3.1 ssd external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.
Does anyone have any idea why this isn’t working?
ssd usb-3
asked Nov 25 at 23:08
user5389726598465
153212
I'm on Windows 10 pro, and I’m attaching an NVMe SSD in an external enclosure using a USB Type C 3.1 to USB Type C 3.1 cable, and a Samsung T5 Portable SSD - 1TB - USB 3.1 External SSD (MU-PA1T0B/AM) with the same cable type (tried multiple cables).
I installed the driver for thunderbolt and updated the firmware and when I plug in a USB 3.1 ssd external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.
Does anyone have any idea why this isn’t working?
ssd usb-3
ssd usb-3
asked Nov 25 at 23:08
user5389726598465
153212
asked Nov 25 at 23:08
user5389726598465
153212
edited Nov 26 at 0:11
asked Nov 25 at 23:08
user5389726598465
153212
asked Nov 25 at 23:08
user5389726598465
153212
asked Nov 25 at 23:08
user5389726598465
153212
153212
USB 3.1 Gen 1 or USB 3.1 Gen 2. I ask this question because USB 3.1 Gen 1 is USB 3.0. Based on the fact the older Gen 1 devices work my guess is the host doesn’t support Gen 2
– Ramhound
Nov 25 at 23:40
@Ramhound The Cable is the Gen 2 reversible plug on both ends
– user5389726598465
Nov 25 at 23:41
ie type c connector
– user5389726598465
Nov 25 at 23:42
1
It being a Type C connector doesn’t guarantee it’s Gen 2. The device is Gen 2, the cable and host must both support Gen 2, for the device to be recognized
– Ramhound
Nov 25 at 23:46
@Ramhound It's a driver problem or software problem with my laptop not the external. The T5 is the best selling external on amazon and works for other people. I have two and neither works over usb c
– user5389726598465
Nov 25 at 23:50
|
show 3 more comments
USB 3.1 Gen 1 or USB 3.1 Gen 2. I ask this question because USB 3.1 Gen 1 is USB 3.0. Based on the fact the older Gen 1 devices work my guess is the host doesn’t support Gen 2
– Ramhound
Nov 25 at 23:40
@Ramhound The Cable is the Gen 2 reversible plug on both ends
– user5389726598465
Nov 25 at 23:41
ie type c connector
– user5389726598465
Nov 25 at 23:42
1
It being a Type C connector doesn’t guarantee it’s Gen 2. The device is Gen 2, the cable and host must both support Gen 2, for the device to be recognized
– Ramhound
Nov 25 at 23:46
@Ramhound It's a driver problem or software problem with my laptop not the external. The T5 is the best selling external on amazon and works for other people. I have two and neither works over usb c
– user5389726598465
Nov 25 at 23:50
USB 3.1 Gen 1 or USB 3.1 Gen 2. I ask this question because USB 3.1 Gen 1 is USB 3.0. Based on the fact the older Gen 1 devices work my guess is the host doesn’t support Gen 2
– Ramhound
Nov 25 at 23:40
USB 3.1 Gen 1 or USB 3.1 Gen 2. I ask this question because USB 3.1 Gen 1 is USB 3.0. Based on the fact the older Gen 1 devices work my guess is the host doesn’t support Gen 2
– Ramhound
Nov 25 at 23:40
@Ramhound The Cable is the Gen 2 reversible plug on both ends
– user5389726598465
Nov 25 at 23:41
@Ramhound The Cable is the Gen 2 reversible plug on both ends
– user5389726598465
Nov 25 at 23:41
ie type c connector
– user5389726598465
Nov 25 at 23:42
ie type c connector
– user5389726598465
Nov 25 at 23:42
1
1
It being a Type C connector doesn’t guarantee it’s Gen 2. The device is Gen 2, the cable and host must both support Gen 2, for the device to be recognized
– Ramhound
Nov 25 at 23:46
It being a Type C connector doesn’t guarantee it’s Gen 2. The device is Gen 2, the cable and host must both support Gen 2, for the device to be recognized
– Ramhound
Nov 25 at 23:46
@Ramhound It's a driver problem or software problem with my laptop not the external. The T5 is the best selling external on amazon and works for other people. I have two and neither works over usb c
– user5389726598465
Nov 25 at 23:50
@Ramhound It's a driver problem or software problem with my laptop not the external. The T5 is the best selling external on amazon and works for other people. I have two and neither works over usb c
– user5389726598465
Nov 25 at 23:50
|
show 3 more comments
1 Answer
1
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oldest
votes
up vote
1
down vote
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I installed the driver for Thunderbolt and updated the firmware and when I plug in a USB 3.1 SSD external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.
While your device does have a Thunderbolt 3 port, the firmware you installed, is not relevant to your issue. The device you purchased is a USB 3.1 Gen 2 device, your laptop, GT72S-6QD-DOMINATOR-G only has a single USB 3.1 Gen 1 Type-C port.
Does anyone have any idea why this isn’t working?
Based on the Samsung T5 SSD documentation, both the host and the cable must support USB 3.1 Gen 2. Your laptop does not support USB 3.1 Gen 2. This is the reason the device cannot be mounted within Windows using the provided Type C to Type C cable.. The simple solution is to use a Type-C to USB A cable, and utilize the drives backward compatible, with USB 3.1 Gen 1 (also known as USB 3.0).
answered Nov 26 at 18:57
Ramhound
19.5k156084
This answer assumes the drive is actually operational and isn't simply defective.
– Ramhound
Nov 26 at 18:58
The support ticket from MSI concurred that I have a gen 1 despite being Thunderbolt 3 as you stated, however page 3 of the manual for T5 requirements state *1. USB 3.1 Gen 2 (10 Gbps) or USB 3.1 Gen 1 (5 Gbps) Interface Support *, so I'm still back to debugging.
– user5389726598465
Nov 26 at 20:04
1
USB 3.1 Gen 1 (USB 3.0) would be provided by using the Type-C to Type A cable.
– Ramhound
Nov 26 at 21:28
add a comment |
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1 Answer
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up vote
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accepted
I installed the driver for Thunderbolt and updated the firmware and when I plug in a USB 3.1 SSD external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.
While your device does have a Thunderbolt 3 port, the firmware you installed, is not relevant to your issue. The device you purchased is a USB 3.1 Gen 2 device, your laptop, GT72S-6QD-DOMINATOR-G only has a single USB 3.1 Gen 1 Type-C port.
Does anyone have any idea why this isn’t working?
Based on the Samsung T5 SSD documentation, both the host and the cable must support USB 3.1 Gen 2. Your laptop does not support USB 3.1 Gen 2. This is the reason the device cannot be mounted within Windows using the provided Type C to Type C cable.. The simple solution is to use a Type-C to USB A cable, and utilize the drives backward compatible, with USB 3.1 Gen 1 (also known as USB 3.0).
answered Nov 26 at 18:57
Ramhound
19.5k156084
This answer assumes the drive is actually operational and isn't simply defective.
– Ramhound
Nov 26 at 18:58
The support ticket from MSI concurred that I have a gen 1 despite being Thunderbolt 3 as you stated, however page 3 of the manual for T5 requirements state *1. USB 3.1 Gen 2 (10 Gbps) or USB 3.1 Gen 1 (5 Gbps) Interface Support *, so I'm still back to debugging.
– user5389726598465
Nov 26 at 20:04
1
USB 3.1 Gen 1 (USB 3.0) would be provided by using the Type-C to Type A cable.
– Ramhound
Nov 26 at 21:28
add a comment |
up vote
1
down vote
accepted
I installed the driver for Thunderbolt and updated the firmware and when I plug in a USB 3.1 SSD external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.
While your device does have a Thunderbolt 3 port, the firmware you installed, is not relevant to your issue. The device you purchased is a USB 3.1 Gen 2 device, your laptop, GT72S-6QD-DOMINATOR-G only has a single USB 3.1 Gen 1 Type-C port.
Does anyone have any idea why this isn’t working?
Based on the Samsung T5 SSD documentation, both the host and the cable must support USB 3.1 Gen 2. Your laptop does not support USB 3.1 Gen 2. This is the reason the device cannot be mounted within Windows using the provided Type C to Type C cable.. The simple solution is to use a Type-C to USB A cable, and utilize the drives backward compatible, with USB 3.1 Gen 1 (also known as USB 3.0).
answered Nov 26 at 18:57
Ramhound
19.5k156084
This answer assumes the drive is actually operational and isn't simply defective.
– Ramhound
Nov 26 at 18:58
The support ticket from MSI concurred that I have a gen 1 despite being Thunderbolt 3 as you stated, however page 3 of the manual for T5 requirements state *1. USB 3.1 Gen 2 (10 Gbps) or USB 3.1 Gen 1 (5 Gbps) Interface Support *, so I'm still back to debugging.
– user5389726598465
Nov 26 at 20:04
1
USB 3.1 Gen 1 (USB 3.0) would be provided by using the Type-C to Type A cable.
– Ramhound
Nov 26 at 21:28
add a comment |
up vote
1
down vote
accepted
up vote
1
down vote
accepted
I installed the driver for Thunderbolt and updated the firmware and when I plug in a USB 3.1 SSD external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.
While your device does have a Thunderbolt 3 port, the firmware you installed, is not relevant to your issue. The device you purchased is a USB 3.1 Gen 2 device, your laptop, GT72S-6QD-DOMINATOR-G only has a single USB 3.1 Gen 1 Type-C port.
Does anyone have any idea why this isn’t working?
Based on the Samsung T5 SSD documentation, both the host and the cable must support USB 3.1 Gen 2. Your laptop does not support USB 3.1 Gen 2. This is the reason the device cannot be mounted within Windows using the provided Type C to Type C cable.. The simple solution is to use a Type-C to USB A cable, and utilize the drives backward compatible, with USB 3.1 Gen 1 (also known as USB 3.0).
answered Nov 26 at 18:57
Ramhound
19.5k156084
I installed the driver for Thunderbolt and updated the firmware and when I plug in a USB 3.1 SSD external device I hear the device attached sound from windows but no drive shows up in my computer or disk manager. I tried several drives that work when connected to USB 3.0 type A ports.
While your device does have a Thunderbolt 3 port, the firmware you installed, is not relevant to your issue. The device you purchased is a USB 3.1 Gen 2 device, your laptop, GT72S-6QD-DOMINATOR-G only has a single USB 3.1 Gen 1 Type-C port.
Does anyone have any idea why this isn’t working?
Based on the Samsung T5 SSD documentation, both the host and the cable must support USB 3.1 Gen 2. Your laptop does not support USB 3.1 Gen 2. This is the reason the device cannot be mounted within Windows using the provided Type C to Type C cable.. The simple solution is to use a Type-C to USB A cable, and utilize the drives backward compatible, with USB 3.1 Gen 1 (also known as USB 3.0).
answered Nov 26 at 18:57
Ramhound
19.5k156084
edited Nov 26 at 21:29
answered Nov 26 at 18:57
Ramhound
19.5k156084
answered Nov 26 at 18:57
Ramhound
19.5k156084
answered Nov 26 at 18:57
Ramhound
19.5k156084
19.5k156084
This answer assumes the drive is actually operational and isn't simply defective.
– Ramhound
Nov 26 at 18:58
The support ticket from MSI concurred that I have a gen 1 despite being Thunderbolt 3 as you stated, however page 3 of the manual for T5 requirements state *1. USB 3.1 Gen 2 (10 Gbps) or USB 3.1 Gen 1 (5 Gbps) Interface Support *, so I'm still back to debugging.
– user5389726598465
Nov 26 at 20:04
1
USB 3.1 Gen 1 (USB 3.0) would be provided by using the Type-C to Type A cable.
– Ramhound
Nov 26 at 21:28
add a comment |
This answer assumes the drive is actually operational and isn't simply defective.
– Ramhound
Nov 26 at 18:58
The support ticket from MSI concurred that I have a gen 1 despite being Thunderbolt 3 as you stated, however page 3 of the manual for T5 requirements state *1. USB 3.1 Gen 2 (10 Gbps) or USB 3.1 Gen 1 (5 Gbps) Interface Support *, so I'm still back to debugging.
– user5389726598465
Nov 26 at 20:04
1
USB 3.1 Gen 1 (USB 3.0) would be provided by using the Type-C to Type A cable.
– Ramhound
Nov 26 at 21:28
This answer assumes the drive is actually operational and isn't simply defective.
– Ramhound
Nov 26 at 18:58
This answer assumes the drive is actually operational and isn't simply defective.
– Ramhound
Nov 26 at 18:58
The support ticket from MSI concurred that I have a gen 1 despite being Thunderbolt 3 as you stated, however page 3 of the manual for T5 requirements state *1. USB 3.1 Gen 2 (10 Gbps) or USB 3.1 Gen 1 (5 Gbps) Interface Support *, so I'm still back to debugging.
– user5389726598465
Nov 26 at 20:04
The support ticket from MSI concurred that I have a gen 1 despite being Thunderbolt 3 as you stated, however page 3 of the manual for T5 requirements state *1. USB 3.1 Gen 2 (10 Gbps) or USB 3.1 Gen 1 (5 Gbps) Interface Support *, so I'm still back to debugging.
– user5389726598465
Nov 26 at 20:04
1
1
USB 3.1 Gen 1 (USB 3.0) would be provided by using the Type-C to Type A cable.
– Ramhound
Nov 26 at 21:28
USB 3.1 Gen 1 (USB 3.0) would be provided by using the Type-C to Type A cable.
– Ramhound
Nov 26 at 21:28
add a comment |
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USB 3.1 Gen 1 or USB 3.1 Gen 2. I ask this question because USB 3.1 Gen 1 is USB 3.0. Based on the fact the older Gen 1 devices work my guess is the host doesn’t support Gen 2
– Ramhound
Nov 25 at 23:40
@Ramhound The Cable is the Gen 2 reversible plug on both ends
– user5389726598465
Nov 25 at 23:41
ie type c connector
– user5389726598465
Nov 25 at 23:42
1
It being a Type C connector doesn’t guarantee it’s Gen 2. The device is Gen 2, the cable and host must both support Gen 2, for the device to be recognized
– Ramhound
Nov 25 at 23:46
@Ramhound It's a driver problem or software problem with my laptop not the external. The T5 is the best selling external on amazon and works for other people. I have two and neither works over usb c
– user5389726598465
Nov 25 at 23:50