WIN 7 PRO – BLUE SCREEN adding a USB3, 4 port expander
WIN 7 PRO – BLUE SCREEN adding a USB3, 4 port expander
I am trying to add a USB 3, 4 passive HUB/expander to my WIN 7 Pro system. I have a desktop, with an ASUS mother board. The ASUS mother board has 2 dedicated USB 3 ports and I have installed the ASUS supplied software to make the 2 USB 3 ports “active”. The original issue mother board did not have “active” USB3 ports; ASUS issued software afterwards to make the 2 USB 3 ports active.
The 2 USB 3 ports work fine, with no problems. IF I plug in a USB 3 thumb drive or an external USB 3 compliant hard drive, I can transfer data to both devices, at USB3 speeds with no errors.
The PROBLEM appears when I plug in a USB 3 complaint 4 port HUB/ ex pander. That is, the USB 3 complaint 4 port HUB/ ex pander has a short 2 -3 foot cable with a type A USB 3 connector on one end and the other end ridgley attached to the physical HUB/ex pander.
With the computer booted and running, when I plug in the cable from the 4 port HUB/ ex pander, in about a minute I get a BLUE SCREEN with an error message saying :
“ A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: Asmthub3.sys. “
PS: You can skip the troubleshooting and go to the bottom of this text to see my question/ request.
I have searched the Internet and chatted with ASUS. The Asmthub3.sys is well reported as a problem file for WIN 7; not only as an USB 3 driver but several other programs return the same or similar errors.
ASUS claimed Asmthub3.sys and the other files (shown below) are not part of their USB 3 software. “ ASUS did not supply the Asmthub3.sys or other files”
I boot to SAFE MODE:
For reference: When I go to Control Pane > Device Manager > Universal Serial Bus Controllers > there is an entry “ASMedia XHC1 controller “
Also in CWindowsSystem32Drivers there are 2 files: asmtxhci.sys & asmthub3.sys. Note: asmthub3.sys is the file referenced in my “BLUE SCREEN”.
Going back to Control Panel > Device Manager > Universal Serial Bus Controllers > device Properties > uninstall DOES remove the “ASMedia XHC1 controller “ I also remove/delete the two CWindowsSystem32Drivers there are 2 files: asmtxhci.sys & asmthub3.sys files
Shut down SAFE MODE and boot normally with no problem. Checking the Control Pane > Device Manager > Universal Serial Bus Controllers there is NO ASMedia XHC1 controller and the CWindowsSystem32Drivers 2 files: asmtxhci.sys & asmthub3.sys are also missing
By the way, with the desktop completely OFF and plugging in the cable from the 4 port HUB/ expander to a motherboard USB 3 port and THEN doing a normal boot; produces the same BLUE SCREEN. Doing the same SAFE MODE clean up removes the problem and returns to a working boot to WIN 7 PRO.
So it appears there is some interaction with plugging in the cable from the 4 port HUB/ ex pander and the WIN 7 PRO system. I have been unable to find any answer to what actual interaction is causing the BLUE SCREEN.
MY QUESTIONS
My number 1 question: Has anyone been able to install an USB 3, 4 port (or larger, powered or unpowered) ex pander HUB to the WIN 7 system –any version Home, PRO , etc?
If so, what HUB did you use and did you have any install problems? Is the 4 port HUB working as you expected?
My number 2 question: May be someone reading this, that is more skilled using WIN 7 PRO, can give some answers.
Thanks in advance for any help. I do appreciate your time and effort
windows-7 drivers usb-3
asked Jan 31 at 5:43
krazykat501krazykat501
1
add a comment |
WIN 7 PRO – BLUE SCREEN adding a USB3, 4 port expander
I am trying to add a USB 3, 4 passive HUB/expander to my WIN 7 Pro system. I have a desktop, with an ASUS mother board. The ASUS mother board has 2 dedicated USB 3 ports and I have installed the ASUS supplied software to make the 2 USB 3 ports “active”. The original issue mother board did not have “active” USB3 ports; ASUS issued software afterwards to make the 2 USB 3 ports active.
The 2 USB 3 ports work fine, with no problems. IF I plug in a USB 3 thumb drive or an external USB 3 compliant hard drive, I can transfer data to both devices, at USB3 speeds with no errors.
The PROBLEM appears when I plug in a USB 3 complaint 4 port HUB/ ex pander. That is, the USB 3 complaint 4 port HUB/ ex pander has a short 2 -3 foot cable with a type A USB 3 connector on one end and the other end ridgley attached to the physical HUB/ex pander.
With the computer booted and running, when I plug in the cable from the 4 port HUB/ ex pander, in about a minute I get a BLUE SCREEN with an error message saying :
“ A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: Asmthub3.sys. “
PS: You can skip the troubleshooting and go to the bottom of this text to see my question/ request.
I have searched the Internet and chatted with ASUS. The Asmthub3.sys is well reported as a problem file for WIN 7; not only as an USB 3 driver but several other programs return the same or similar errors.
ASUS claimed Asmthub3.sys and the other files (shown below) are not part of their USB 3 software. “ ASUS did not supply the Asmthub3.sys or other files”
I boot to SAFE MODE:
For reference: When I go to Control Pane > Device Manager > Universal Serial Bus Controllers > there is an entry “ASMedia XHC1 controller “
Also in CWindowsSystem32Drivers there are 2 files: asmtxhci.sys & asmthub3.sys. Note: asmthub3.sys is the file referenced in my “BLUE SCREEN”.
Going back to Control Panel > Device Manager > Universal Serial Bus Controllers > device Properties > uninstall DOES remove the “ASMedia XHC1 controller “ I also remove/delete the two CWindowsSystem32Drivers there are 2 files: asmtxhci.sys & asmthub3.sys files
Shut down SAFE MODE and boot normally with no problem. Checking the Control Pane > Device Manager > Universal Serial Bus Controllers there is NO ASMedia XHC1 controller and the CWindowsSystem32Drivers 2 files: asmtxhci.sys & asmthub3.sys are also missing
By the way, with the desktop completely OFF and plugging in the cable from the 4 port HUB/ expander to a motherboard USB 3 port and THEN doing a normal boot; produces the same BLUE SCREEN. Doing the same SAFE MODE clean up removes the problem and returns to a working boot to WIN 7 PRO.
So it appears there is some interaction with plugging in the cable from the 4 port HUB/ ex pander and the WIN 7 PRO system. I have been unable to find any answer to what actual interaction is causing the BLUE SCREEN.
MY QUESTIONS
My number 1 question: Has anyone been able to install an USB 3, 4 port (or larger, powered or unpowered) ex pander HUB to the WIN 7 system –any version Home, PRO , etc?
If so, what HUB did you use and did you have any install problems? Is the 4 port HUB working as you expected?
My number 2 question: May be someone reading this, that is more skilled using WIN 7 PRO, can give some answers.
Thanks in advance for any help. I do appreciate your time and effort
windows-7 drivers usb-3
asked Jan 31 at 5:43
krazykat501krazykat501
1
Your issue is caused by a third-party USB 3 driver, which at the end of the day, isn't actually required for it to be function. Yes; USB 3 Hubs work perfectly when running Windows 7. You can use a tool known as Autoruns, to temporarily disable the driver in question, and see if the problem goes away. Whom has signed theAsmthub3.sysdriver. Be sure you edit your question in order to provide the necessary information to answer your question instead of submitting a comment. What is the driver version? My research indicates it's a Vista driver which explains the BSOD.
– Ramhound
Jan 31 at 5:52
I would uninstall any drivers released by ASMedia, specifically whichever device is usingAsmthub3.sys, and allow Windows to install Windows 7 USB drivers it detects through Windows Update.
– Ramhound
Jan 31 at 6:00
add a comment |
WIN 7 PRO – BLUE SCREEN adding a USB3, 4 port expander
I am trying to add a USB 3, 4 passive HUB/expander to my WIN 7 Pro system. I have a desktop, with an ASUS mother board. The ASUS mother board has 2 dedicated USB 3 ports and I have installed the ASUS supplied software to make the 2 USB 3 ports “active”. The original issue mother board did not have “active” USB3 ports; ASUS issued software afterwards to make the 2 USB 3 ports active.
The 2 USB 3 ports work fine, with no problems. IF I plug in a USB 3 thumb drive or an external USB 3 compliant hard drive, I can transfer data to both devices, at USB3 speeds with no errors.
The PROBLEM appears when I plug in a USB 3 complaint 4 port HUB/ ex pander. That is, the USB 3 complaint 4 port HUB/ ex pander has a short 2 -3 foot cable with a type A USB 3 connector on one end and the other end ridgley attached to the physical HUB/ex pander.
With the computer booted and running, when I plug in the cable from the 4 port HUB/ ex pander, in about a minute I get a BLUE SCREEN with an error message saying :
“ A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: Asmthub3.sys. “
PS: You can skip the troubleshooting and go to the bottom of this text to see my question/ request.
I have searched the Internet and chatted with ASUS. The Asmthub3.sys is well reported as a problem file for WIN 7; not only as an USB 3 driver but several other programs return the same or similar errors.
ASUS claimed Asmthub3.sys and the other files (shown below) are not part of their USB 3 software. “ ASUS did not supply the Asmthub3.sys or other files”
I boot to SAFE MODE:
For reference: When I go to Control Pane > Device Manager > Universal Serial Bus Controllers > there is an entry “ASMedia XHC1 controller “
Also in CWindowsSystem32Drivers there are 2 files: asmtxhci.sys & asmthub3.sys. Note: asmthub3.sys is the file referenced in my “BLUE SCREEN”.
Going back to Control Panel > Device Manager > Universal Serial Bus Controllers > device Properties > uninstall DOES remove the “ASMedia XHC1 controller “ I also remove/delete the two CWindowsSystem32Drivers there are 2 files: asmtxhci.sys & asmthub3.sys files
Shut down SAFE MODE and boot normally with no problem. Checking the Control Pane > Device Manager > Universal Serial Bus Controllers there is NO ASMedia XHC1 controller and the CWindowsSystem32Drivers 2 files: asmtxhci.sys & asmthub3.sys are also missing
By the way, with the desktop completely OFF and plugging in the cable from the 4 port HUB/ expander to a motherboard USB 3 port and THEN doing a normal boot; produces the same BLUE SCREEN. Doing the same SAFE MODE clean up removes the problem and returns to a working boot to WIN 7 PRO.
So it appears there is some interaction with plugging in the cable from the 4 port HUB/ ex pander and the WIN 7 PRO system. I have been unable to find any answer to what actual interaction is causing the BLUE SCREEN.
MY QUESTIONS
My number 1 question: Has anyone been able to install an USB 3, 4 port (or larger, powered or unpowered) ex pander HUB to the WIN 7 system –any version Home, PRO , etc?
If so, what HUB did you use and did you have any install problems? Is the 4 port HUB working as you expected?
My number 2 question: May be someone reading this, that is more skilled using WIN 7 PRO, can give some answers.
Thanks in advance for any help. I do appreciate your time and effort
windows-7 drivers usb-3
asked Jan 31 at 5:43
krazykat501krazykat501
1
WIN 7 PRO – BLUE SCREEN adding a USB3, 4 port expander
I am trying to add a USB 3, 4 passive HUB/expander to my WIN 7 Pro system. I have a desktop, with an ASUS mother board. The ASUS mother board has 2 dedicated USB 3 ports and I have installed the ASUS supplied software to make the 2 USB 3 ports “active”. The original issue mother board did not have “active” USB3 ports; ASUS issued software afterwards to make the 2 USB 3 ports active.
The 2 USB 3 ports work fine, with no problems. IF I plug in a USB 3 thumb drive or an external USB 3 compliant hard drive, I can transfer data to both devices, at USB3 speeds with no errors.
The PROBLEM appears when I plug in a USB 3 complaint 4 port HUB/ ex pander. That is, the USB 3 complaint 4 port HUB/ ex pander has a short 2 -3 foot cable with a type A USB 3 connector on one end and the other end ridgley attached to the physical HUB/ex pander.
With the computer booted and running, when I plug in the cable from the 4 port HUB/ ex pander, in about a minute I get a BLUE SCREEN with an error message saying :
“ A problem has been detected and Windows has been shut down to prevent damage to your computer. The problem seems to be caused by the following file: Asmthub3.sys. “
PS: You can skip the troubleshooting and go to the bottom of this text to see my question/ request.
I have searched the Internet and chatted with ASUS. The Asmthub3.sys is well reported as a problem file for WIN 7; not only as an USB 3 driver but several other programs return the same or similar errors.
ASUS claimed Asmthub3.sys and the other files (shown below) are not part of their USB 3 software. “ ASUS did not supply the Asmthub3.sys or other files”
I boot to SAFE MODE:
For reference: When I go to Control Pane > Device Manager > Universal Serial Bus Controllers > there is an entry “ASMedia XHC1 controller “
Also in CWindowsSystem32Drivers there are 2 files: asmtxhci.sys & asmthub3.sys. Note: asmthub3.sys is the file referenced in my “BLUE SCREEN”.
Going back to Control Panel > Device Manager > Universal Serial Bus Controllers > device Properties > uninstall DOES remove the “ASMedia XHC1 controller “ I also remove/delete the two CWindowsSystem32Drivers there are 2 files: asmtxhci.sys & asmthub3.sys files
Shut down SAFE MODE and boot normally with no problem. Checking the Control Pane > Device Manager > Universal Serial Bus Controllers there is NO ASMedia XHC1 controller and the CWindowsSystem32Drivers 2 files: asmtxhci.sys & asmthub3.sys are also missing
By the way, with the desktop completely OFF and plugging in the cable from the 4 port HUB/ expander to a motherboard USB 3 port and THEN doing a normal boot; produces the same BLUE SCREEN. Doing the same SAFE MODE clean up removes the problem and returns to a working boot to WIN 7 PRO.
So it appears there is some interaction with plugging in the cable from the 4 port HUB/ ex pander and the WIN 7 PRO system. I have been unable to find any answer to what actual interaction is causing the BLUE SCREEN.
MY QUESTIONS
My number 1 question: Has anyone been able to install an USB 3, 4 port (or larger, powered or unpowered) ex pander HUB to the WIN 7 system –any version Home, PRO , etc?
If so, what HUB did you use and did you have any install problems? Is the 4 port HUB working as you expected?
My number 2 question: May be someone reading this, that is more skilled using WIN 7 PRO, can give some answers.
Thanks in advance for any help. I do appreciate your time and effort
windows-7 drivers usb-3
windows-7 drivers usb-3
asked Jan 31 at 5:43
krazykat501krazykat501
1
asked Jan 31 at 5:43
krazykat501krazykat501
1
asked Jan 31 at 5:43
krazykat501krazykat501
1
asked Jan 31 at 5:43
krazykat501krazykat501
1
asked Jan 31 at 5:43
krazykat501krazykat501
1
1
Your issue is caused by a third-party USB 3 driver, which at the end of the day, isn't actually required for it to be function. Yes; USB 3 Hubs work perfectly when running Windows 7. You can use a tool known as Autoruns, to temporarily disable the driver in question, and see if the problem goes away. Whom has signed theAsmthub3.sysdriver. Be sure you edit your question in order to provide the necessary information to answer your question instead of submitting a comment. What is the driver version? My research indicates it's a Vista driver which explains the BSOD.
– Ramhound
Jan 31 at 5:52
I would uninstall any drivers released by ASMedia, specifically whichever device is usingAsmthub3.sys, and allow Windows to install Windows 7 USB drivers it detects through Windows Update.
– Ramhound
Jan 31 at 6:00
add a comment |
Your issue is caused by a third-party USB 3 driver, which at the end of the day, isn't actually required for it to be function. Yes; USB 3 Hubs work perfectly when running Windows 7. You can use a tool known as Autoruns, to temporarily disable the driver in question, and see if the problem goes away. Whom has signed theAsmthub3.sysdriver. Be sure you edit your question in order to provide the necessary information to answer your question instead of submitting a comment. What is the driver version? My research indicates it's a Vista driver which explains the BSOD.
– Ramhound
Jan 31 at 5:52
I would uninstall any drivers released by ASMedia, specifically whichever device is usingAsmthub3.sys, and allow Windows to install Windows 7 USB drivers it detects through Windows Update.
– Ramhound
Jan 31 at 6:00
Your issue is caused by a third-party USB 3 driver, which at the end of the day, isn't actually required for it to be function. Yes; USB 3 Hubs work perfectly when running Windows 7. You can use a tool known as Autoruns, to temporarily disable the driver in question, and see if the problem goes away. Whom has signed the
Asmthub3.sys driver. Be sure you edit your question in order to provide the necessary information to answer your question instead of submitting a comment. What is the driver version? My research indicates it's a Vista driver which explains the BSOD.– Ramhound
Jan 31 at 5:52
Your issue is caused by a third-party USB 3 driver, which at the end of the day, isn't actually required for it to be function. Yes; USB 3 Hubs work perfectly when running Windows 7. You can use a tool known as Autoruns, to temporarily disable the driver in question, and see if the problem goes away. Whom has signed the
Asmthub3.sys driver. Be sure you edit your question in order to provide the necessary information to answer your question instead of submitting a comment. What is the driver version? My research indicates it's a Vista driver which explains the BSOD.– Ramhound
Jan 31 at 5:52
I would uninstall any drivers released by ASMedia, specifically whichever device is using
Asmthub3.sys, and allow Windows to install Windows 7 USB drivers it detects through Windows Update.– Ramhound
Jan 31 at 6:00
I would uninstall any drivers released by ASMedia, specifically whichever device is using
Asmthub3.sys, and allow Windows to install Windows 7 USB drivers it detects through Windows Update.– Ramhound
Jan 31 at 6:00
add a comment |
0
active
oldest
votes
Your Answer
StackExchange.ready(function() {
var channelOptions = {
tags: "".split(" "),
id: "3"
};
initTagRenderer("".split(" "), "".split(" "), channelOptions);
StackExchange.using("externalEditor", function() {
// Have to fire editor after snippets, if snippets enabled
if (StackExchange.settings.snippets.snippetsEnabled) {
StackExchange.using("snippets", function() {
createEditor();
});
}
else {
createEditor();
}
});
function createEditor() {
StackExchange.prepareEditor({
heartbeatType: 'answer',
autoActivateHeartbeat: false,
convertImagesToLinks: true,
noModals: true,
showLowRepImageUploadWarning: true,
reputationToPostImages: 10,
bindNavPrevention: true,
postfix: "",
imageUploader: {
brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
allowUrls: true
},
onDemand: true,
discardSelector: ".discard-answer"
,immediatelyShowMarkdownHelp:true
});
}
});
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fsuperuser.com%2fquestions%2f1400391%2fwin-7-pro-blue-screen-adding-a-usb3-4-port-expander%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
0
active
oldest
votes
0
active
oldest
votes
active
oldest
votes
active
oldest
votes
Thanks for contributing an answer to Super User!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fsuperuser.com%2fquestions%2f1400391%2fwin-7-pro-blue-screen-adding-a-usb3-4-port-expander%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Your issue is caused by a third-party USB 3 driver, which at the end of the day, isn't actually required for it to be function. Yes; USB 3 Hubs work perfectly when running Windows 7. You can use a tool known as Autoruns, to temporarily disable the driver in question, and see if the problem goes away. Whom has signed the
Asmthub3.sysdriver. Be sure you edit your question in order to provide the necessary information to answer your question instead of submitting a comment. What is the driver version? My research indicates it's a Vista driver which explains the BSOD.– Ramhound
Jan 31 at 5:52
I would uninstall any drivers released by ASMedia, specifically whichever device is using
Asmthub3.sys, and allow Windows to install Windows 7 USB drivers it detects through Windows Update.– Ramhound
Jan 31 at 6:00