Acer 5738, Windows 7 random shutdowns
I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:
Event 6008, The previous system shutdown at 9:37:15 AM on 12/14/2013 was unexpected.
with the following XML data:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>12/14/2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>
Can anybody point out some issue here?
windows-7 troubleshooting crash event-viewer
edited Dec 14 '13 at 4:55
karel
9,30093239
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
add a comment |
I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:
Event 6008, The previous system shutdown at 9:37:15 AM on 12/14/2013 was unexpected.
with the following XML data:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>12/14/2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>
Can anybody point out some issue here?
windows-7 troubleshooting crash event-viewer
edited Dec 14 '13 at 4:55
karel
9,30093239
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
1
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43
add a comment |
I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:
Event 6008, The previous system shutdown at 9:37:15 AM on 12/14/2013 was unexpected.
with the following XML data:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>12/14/2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>
Can anybody point out some issue here?
windows-7 troubleshooting crash event-viewer
edited Dec 14 '13 at 4:55
karel
9,30093239
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
I can run my computer any number of hours continuously without any issue, but if I do a Skype video call (not just audio, never happens with audio call), some flash games, or even certain online streaming, the computer just crashes with the following data from Event Viewer:
Event 6008, The previous system shutdown at 9:37:15 AM on 12/14/2013 was unexpected.
with the following XML data:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-12-14T04:09:44.000000000Z" />
<EventRecordID>482889</EventRecordID>
<Channel>System</Channel>
<Computer>******</Computer>
<Security />
</System>
- <EventData>
<Data>9:37:15 AM</Data>
<Data>12/14/2013</Data>
<Data />
<Data />
<Data>8347</Data>
<Data />
<Data />
<Binary>DD070C0006000E00090025000F002C03DD070C0006000E00040007000F002C03600900003C000000010000006009000000000000B0040000010000002A7F0000</Binary>
</EventData>
</Event>
Can anybody point out some issue here?
windows-7 troubleshooting crash event-viewer
windows-7 troubleshooting crash event-viewer
edited Dec 14 '13 at 4:55
karel
9,30093239
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
edited Dec 14 '13 at 4:55
karel
9,30093239
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
edited Dec 14 '13 at 4:55
karel
9,30093239
edited Dec 14 '13 at 4:55
karel
9,30093239
edited Dec 14 '13 at 4:55
karel
9,30093239
9,30093239
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
asked Dec 14 '13 at 4:46
Babu JamesBabu James
206513
206513
1
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43
add a comment |
1
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43
1
1
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43
add a comment |
2 Answers
2
active
oldest
votes
Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.
If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.
answered Dec 15 '13 at 21:38
karelkarel
9,30093239
add a comment |
This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
add a comment |
Your Answer
StackExchange.ready(function() {
var channelOptions = {
tags: "".split(" "),
id: "3"
};
initTagRenderer("".split(" "), "".split(" "), channelOptions);
StackExchange.using("externalEditor", function() {
// Have to fire editor after snippets, if snippets enabled
if (StackExchange.settings.snippets.snippetsEnabled) {
StackExchange.using("snippets", function() {
createEditor();
});
}
else {
createEditor();
}
});
function createEditor() {
StackExchange.prepareEditor({
heartbeatType: 'answer',
autoActivateHeartbeat: false,
convertImagesToLinks: true,
noModals: true,
showLowRepImageUploadWarning: true,
reputationToPostImages: 10,
bindNavPrevention: true,
postfix: "",
imageUploader: {
brandingHtml: "Powered by u003ca class="icon-imgur-white" href="https://imgur.com/"u003eu003c/au003e",
contentPolicyHtml: "User contributions licensed under u003ca href="https://creativecommons.org/licenses/by-sa/3.0/"u003ecc by-sa 3.0 with attribution requiredu003c/au003e u003ca href="https://stackoverflow.com/legal/content-policy"u003e(content policy)u003c/au003e",
allowUrls: true
},
onDemand: true,
discardSelector: ".discard-answer"
,immediatelyShowMarkdownHelp:true
});
}
});
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fsuperuser.com%2fquestions%2f688254%2facer-5738-windows-7-random-shutdowns%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.
If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.
answered Dec 15 '13 at 21:38
karelkarel
9,30093239
add a comment |
Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.
If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.
answered Dec 15 '13 at 21:38
karelkarel
9,30093239
add a comment |
Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.
If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.
answered Dec 15 '13 at 21:38
karelkarel
9,30093239
Troubleshoot possible overheating due to heat sink's aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures. If the speed of a fan is slower than normal and that fan is spinning all the time, this is a good indication that the fan is starting to wear out due to friction on the bearings.
If a heat sink is clogged by dust and debris, it can be cleaned using canned air by a computer repair technician. This is not such an easy job to do yourself due to the difficulty of disassembling the laptop to get to the heat sink and then reassembling it.
answered Dec 15 '13 at 21:38
karelkarel
9,30093239
edited Jan 29 at 6:05
answered Dec 15 '13 at 21:38
karelkarel
9,30093239
answered Dec 15 '13 at 21:38
karelkarel
9,30093239
answered Dec 15 '13 at 21:38
karelkarel
9,30093239
9,30093239
add a comment |
add a comment |
This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
add a comment |
This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
add a comment |
This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
This particular model (5738) has a vent on the base which got blocked by some cloth. So the solution is to leave that area free from obstructions.
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
answered Dec 15 '13 at 16:44
Babu JamesBabu James
206513
206513
add a comment |
add a comment |
Thanks for contributing an answer to Super User!
- Please be sure to answer the question. Provide details and share your research!
But avoid …
- Asking for help, clarification, or responding to other answers.
- Making statements based on opinion; back them up with references or personal experience.
To learn more, see our tips on writing great answers.
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
StackExchange.ready(
function () {
StackExchange.openid.initPostLogin('.new-post-login', 'https%3a%2f%2fsuperuser.com%2fquestions%2f688254%2facer-5738-windows-7-random-shutdowns%23new-answer', 'question_page');
}
);
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Sign up or log in
StackExchange.ready(function () {
StackExchange.helpers.onClickDraftSave('#login-link');
});
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Sign up using Google
Sign up using Facebook
Sign up using Email and Password
Post as a guest
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
Required, but never shown
1
Troubleshoot possible overheating due to aluminum cooling fins blocked by dust and debris. Install SpeedFan and monitor your computer's voltages, fan speeds and temperatures.
– karel
Dec 14 '13 at 8:20
@karel, Good, I placed the machine slightly raised, and the problem seems to have gone.....thank you for pointing in the right direction.
– Babu James
Dec 15 '13 at 16:43