SSD intermittent stall (100% busy for 15 seconds)
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2
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Disk access on my new computer (Windows 10) often freezes for ~15 seconds. It might happen more often when concatenating files on disk (but that's just my feeling, I don't really have any data to back that up). The mouse pointer is still working normally during the freeze, and applications only using RAM functions normally.
The error has been there since I've built the computer (a week back).
I expect this problem to be tricky, and not really hoping for a solution, but if you could point me in the right direction of what to try I'd be very thankful!
Hardware
- Disk: Kingston SA400S37480G (480GB SSD)
- Motherboard: MSI Z370-A (Intel Z370 chipset, DDR4-4133+, SATAIII)
- CPU: Intel Core i5-8600K
- RAM: 2x8GB HyperX Predator DDR4-2400MHz
Symptoms
Please excuse the Swedish screenshots.
No single process is using disk (thus it's a stall):
However, no actual disk access is happening during the stall:
In perfmon we can see that the disk queue builds up during a stall:
What I've tried
- Installed newest vendor-specific drivers.
- Flashed newest BIOS and SSD firmwares.
- Stopped and disabled a bunch of services such as Windows Search, BITS, DiagTrack, Superfetch and so forth.
- Removed some scheduled tasks such as WinInet, WinInetServer, etc.
- Replaced the SATA cable.
- Changed the SATA port on the motherboard.
- Ran MemTest86 V7.5 (4 passes took 3 hours, no errors detected).
- Ran smartmontools disk long test ("Completed without error"). The freeze occurred several times during the test.
- Ran failsafe mode. The freeze occurred several times during failsafe mode.
I've also tried a bunch of settings in the registry, such as:
(Which can be found online as a potential fix for these kinds of errors when iaStoreAC.sys is used.)
Summary
This happens when I listen to music, watch Youtube, game, code, do nothing. Since the problem seems invariant with regards to software, drivers and settings, I'm more inclined to think it's hardware-related. I guess 1 bit error per 108, either on the bus or SATA, could result in something like this? What do I try next?
windows-10 hard-drive ssd freeze
asked Nov 7 at 10:15
Jonas Byström
3021521
add a comment |
up vote
2
down vote
favorite
Disk access on my new computer (Windows 10) often freezes for ~15 seconds. It might happen more often when concatenating files on disk (but that's just my feeling, I don't really have any data to back that up). The mouse pointer is still working normally during the freeze, and applications only using RAM functions normally.
The error has been there since I've built the computer (a week back).
I expect this problem to be tricky, and not really hoping for a solution, but if you could point me in the right direction of what to try I'd be very thankful!
Hardware
- Disk: Kingston SA400S37480G (480GB SSD)
- Motherboard: MSI Z370-A (Intel Z370 chipset, DDR4-4133+, SATAIII)
- CPU: Intel Core i5-8600K
- RAM: 2x8GB HyperX Predator DDR4-2400MHz
Symptoms
Please excuse the Swedish screenshots.
No single process is using disk (thus it's a stall):
However, no actual disk access is happening during the stall:
In perfmon we can see that the disk queue builds up during a stall:
What I've tried
- Installed newest vendor-specific drivers.
- Flashed newest BIOS and SSD firmwares.
- Stopped and disabled a bunch of services such as Windows Search, BITS, DiagTrack, Superfetch and so forth.
- Removed some scheduled tasks such as WinInet, WinInetServer, etc.
- Replaced the SATA cable.
- Changed the SATA port on the motherboard.
- Ran MemTest86 V7.5 (4 passes took 3 hours, no errors detected).
- Ran smartmontools disk long test ("Completed without error"). The freeze occurred several times during the test.
- Ran failsafe mode. The freeze occurred several times during failsafe mode.
I've also tried a bunch of settings in the registry, such as:
(Which can be found online as a potential fix for these kinds of errors when iaStoreAC.sys is used.)
Summary
This happens when I listen to music, watch Youtube, game, code, do nothing. Since the problem seems invariant with regards to software, drivers and settings, I'm more inclined to think it's hardware-related. I guess 1 bit error per 108, either on the bus or SATA, could result in something like this? What do I try next?
windows-10 hard-drive ssd freeze
asked Nov 7 at 10:15
Jonas Byström
3021521
To confirm when you specify that you have installed the vendor specific drivers that you have installed both "Intel Management Engine Driver" and "Intel Chipset Driver" ? - I ask this as I have seen similar behaviour when these have been missed.
– CraftyB
Nov 7 at 10:33
@CraftyB: yes, both are installed.
– Jonas Byström
Nov 7 at 12:12
Have you checked the drives SMART status? How full is the drive?
– Keltari
Nov 7 at 19:07
@Keltari: SMART status ok; I've tried SMART both on and off. Half full.
– Jonas Byström
Nov 8 at 14:38
add a comment |
up vote
2
down vote
favorite
up vote
2
down vote
favorite
Disk access on my new computer (Windows 10) often freezes for ~15 seconds. It might happen more often when concatenating files on disk (but that's just my feeling, I don't really have any data to back that up). The mouse pointer is still working normally during the freeze, and applications only using RAM functions normally.
The error has been there since I've built the computer (a week back).
I expect this problem to be tricky, and not really hoping for a solution, but if you could point me in the right direction of what to try I'd be very thankful!
Hardware
- Disk: Kingston SA400S37480G (480GB SSD)
- Motherboard: MSI Z370-A (Intel Z370 chipset, DDR4-4133+, SATAIII)
- CPU: Intel Core i5-8600K
- RAM: 2x8GB HyperX Predator DDR4-2400MHz
Symptoms
Please excuse the Swedish screenshots.
No single process is using disk (thus it's a stall):
However, no actual disk access is happening during the stall:
In perfmon we can see that the disk queue builds up during a stall:
What I've tried
- Installed newest vendor-specific drivers.
- Flashed newest BIOS and SSD firmwares.
- Stopped and disabled a bunch of services such as Windows Search, BITS, DiagTrack, Superfetch and so forth.
- Removed some scheduled tasks such as WinInet, WinInetServer, etc.
- Replaced the SATA cable.
- Changed the SATA port on the motherboard.
- Ran MemTest86 V7.5 (4 passes took 3 hours, no errors detected).
- Ran smartmontools disk long test ("Completed without error"). The freeze occurred several times during the test.
- Ran failsafe mode. The freeze occurred several times during failsafe mode.
I've also tried a bunch of settings in the registry, such as:
(Which can be found online as a potential fix for these kinds of errors when iaStoreAC.sys is used.)
Summary
This happens when I listen to music, watch Youtube, game, code, do nothing. Since the problem seems invariant with regards to software, drivers and settings, I'm more inclined to think it's hardware-related. I guess 1 bit error per 108, either on the bus or SATA, could result in something like this? What do I try next?
windows-10 hard-drive ssd freeze
asked Nov 7 at 10:15
Jonas Byström
3021521
Disk access on my new computer (Windows 10) often freezes for ~15 seconds. It might happen more often when concatenating files on disk (but that's just my feeling, I don't really have any data to back that up). The mouse pointer is still working normally during the freeze, and applications only using RAM functions normally.
The error has been there since I've built the computer (a week back).
I expect this problem to be tricky, and not really hoping for a solution, but if you could point me in the right direction of what to try I'd be very thankful!
Hardware
- Disk: Kingston SA400S37480G (480GB SSD)
- Motherboard: MSI Z370-A (Intel Z370 chipset, DDR4-4133+, SATAIII)
- CPU: Intel Core i5-8600K
- RAM: 2x8GB HyperX Predator DDR4-2400MHz
Symptoms
Please excuse the Swedish screenshots.
No single process is using disk (thus it's a stall):
However, no actual disk access is happening during the stall:
In perfmon we can see that the disk queue builds up during a stall:
What I've tried
- Installed newest vendor-specific drivers.
- Flashed newest BIOS and SSD firmwares.
- Stopped and disabled a bunch of services such as Windows Search, BITS, DiagTrack, Superfetch and so forth.
- Removed some scheduled tasks such as WinInet, WinInetServer, etc.
- Replaced the SATA cable.
- Changed the SATA port on the motherboard.
- Ran MemTest86 V7.5 (4 passes took 3 hours, no errors detected).
- Ran smartmontools disk long test ("Completed without error"). The freeze occurred several times during the test.
- Ran failsafe mode. The freeze occurred several times during failsafe mode.
I've also tried a bunch of settings in the registry, such as:
(Which can be found online as a potential fix for these kinds of errors when iaStoreAC.sys is used.)
Summary
This happens when I listen to music, watch Youtube, game, code, do nothing. Since the problem seems invariant with regards to software, drivers and settings, I'm more inclined to think it's hardware-related. I guess 1 bit error per 108, either on the bus or SATA, could result in something like this? What do I try next?
windows-10 hard-drive ssd freeze
windows-10 hard-drive ssd freeze
asked Nov 7 at 10:15
Jonas Byström
3021521
asked Nov 7 at 10:15
Jonas Byström
3021521
asked Nov 7 at 10:15
Jonas Byström
3021521
asked Nov 7 at 10:15
Jonas Byström
3021521
asked Nov 7 at 10:15
Jonas Byström
3021521
3021521
To confirm when you specify that you have installed the vendor specific drivers that you have installed both "Intel Management Engine Driver" and "Intel Chipset Driver" ? - I ask this as I have seen similar behaviour when these have been missed.
– CraftyB
Nov 7 at 10:33
@CraftyB: yes, both are installed.
– Jonas Byström
Nov 7 at 12:12
Have you checked the drives SMART status? How full is the drive?
– Keltari
Nov 7 at 19:07
@Keltari: SMART status ok; I've tried SMART both on and off. Half full.
– Jonas Byström
Nov 8 at 14:38
add a comment |
To confirm when you specify that you have installed the vendor specific drivers that you have installed both "Intel Management Engine Driver" and "Intel Chipset Driver" ? - I ask this as I have seen similar behaviour when these have been missed.
– CraftyB
Nov 7 at 10:33
@CraftyB: yes, both are installed.
– Jonas Byström
Nov 7 at 12:12
Have you checked the drives SMART status? How full is the drive?
– Keltari
Nov 7 at 19:07
@Keltari: SMART status ok; I've tried SMART both on and off. Half full.
– Jonas Byström
Nov 8 at 14:38
To confirm when you specify that you have installed the vendor specific drivers that you have installed both "Intel Management Engine Driver" and "Intel Chipset Driver" ? - I ask this as I have seen similar behaviour when these have been missed.
– CraftyB
Nov 7 at 10:33
To confirm when you specify that you have installed the vendor specific drivers that you have installed both "Intel Management Engine Driver" and "Intel Chipset Driver" ? - I ask this as I have seen similar behaviour when these have been missed.
– CraftyB
Nov 7 at 10:33
@CraftyB: yes, both are installed.
– Jonas Byström
Nov 7 at 12:12
@CraftyB: yes, both are installed.
– Jonas Byström
Nov 7 at 12:12
Have you checked the drives SMART status? How full is the drive?
– Keltari
Nov 7 at 19:07
Have you checked the drives SMART status? How full is the drive?
– Keltari
Nov 7 at 19:07
@Keltari: SMART status ok; I've tried SMART both on and off. Half full.
– Jonas Byström
Nov 8 at 14:38
@Keltari: SMART status ok; I've tried SMART both on and off. Half full.
– Jonas Byström
Nov 8 at 14:38
add a comment |
1 Answer
1
active
oldest
votes
up vote
0
down vote
accepted
My problems were caused by a faulty SSD. When I replaced it with an equally big one (but from another manufacturer), everything became smooth as silk.
answered Nov 26 at 6:33
Jonas Byström
3021521
add a comment |
1 Answer
1
active
oldest
votes
1 Answer
1
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
0
down vote
accepted
My problems were caused by a faulty SSD. When I replaced it with an equally big one (but from another manufacturer), everything became smooth as silk.
answered Nov 26 at 6:33
Jonas Byström
3021521
add a comment |
up vote
0
down vote
accepted
My problems were caused by a faulty SSD. When I replaced it with an equally big one (but from another manufacturer), everything became smooth as silk.
answered Nov 26 at 6:33
Jonas Byström
3021521
add a comment |
up vote
0
down vote
accepted
up vote
0
down vote
accepted
My problems were caused by a faulty SSD. When I replaced it with an equally big one (but from another manufacturer), everything became smooth as silk.
answered Nov 26 at 6:33
Jonas Byström
3021521
My problems were caused by a faulty SSD. When I replaced it with an equally big one (but from another manufacturer), everything became smooth as silk.
answered Nov 26 at 6:33
Jonas Byström
3021521
answered Nov 26 at 6:33
Jonas Byström
3021521
answered Nov 26 at 6:33
Jonas Byström
3021521
answered Nov 26 at 6:33
Jonas Byström
3021521
3021521
add a comment |
add a comment |
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To confirm when you specify that you have installed the vendor specific drivers that you have installed both "Intel Management Engine Driver" and "Intel Chipset Driver" ? - I ask this as I have seen similar behaviour when these have been missed.
– CraftyB
Nov 7 at 10:33
@CraftyB: yes, both are installed.
– Jonas Byström
Nov 7 at 12:12
Have you checked the drives SMART status? How full is the drive?
– Keltari
Nov 7 at 19:07
@Keltari: SMART status ok; I've tried SMART both on and off. Half full.
– Jonas Byström
Nov 8 at 14:38