How to bypass “This app has been blocked for your protection” error
up vote
22
down vote
favorite
I'm running the Windows 10 preview on my Surface 3 laptop. I am trying to install the software for my Samsung Galaxy S6. When I try to install it, I get an error dialog saying "This app has been blocked for your protection" that only has the option to close. I right clicked on the install file and selected "Run as Administrator" and I still continue to get this error. I can't seem to find any way around it. Ideas?
windows-10 uac
add a comment |
up vote
22
down vote
favorite
I'm running the Windows 10 preview on my Surface 3 laptop. I am trying to install the software for my Samsung Galaxy S6. When I try to install it, I get an error dialog saying "This app has been blocked for your protection" that only has the option to close. I right clicked on the install file and selected "Run as Administrator" and I still continue to get this error. I can't seem to find any way around it. Ideas?
windows-10 uac
1
Can you post a screenshot of this message? Is there a "More info" button?
– gronostaj
Jun 19 '15 at 15:21
Thanks for all the responses. I was trying to get this to work on a broken phone before I sent it back but didn't get a response that resolved it in the 1-2 weeks I had. Some of these solutions might work but I have no way anymore of verifying them. My replacement phone doesn't have this issue... maybe part of the problem was that the phone wasn't working right, I don't know.
– Kris
Nov 24 '15 at 16:32
add a comment |
up vote
22
down vote
favorite
up vote
22
down vote
favorite
I'm running the Windows 10 preview on my Surface 3 laptop. I am trying to install the software for my Samsung Galaxy S6. When I try to install it, I get an error dialog saying "This app has been blocked for your protection" that only has the option to close. I right clicked on the install file and selected "Run as Administrator" and I still continue to get this error. I can't seem to find any way around it. Ideas?
windows-10 uac
I'm running the Windows 10 preview on my Surface 3 laptop. I am trying to install the software for my Samsung Galaxy S6. When I try to install it, I get an error dialog saying "This app has been blocked for your protection" that only has the option to close. I right clicked on the install file and selected "Run as Administrator" and I still continue to get this error. I can't seem to find any way around it. Ideas?
windows-10 uac
windows-10 uac
edited Dec 31 '15 at 15:00
Ƭᴇcʜιᴇ007
98.4k14154212
98.4k14154212
asked Jun 19 '15 at 12:50
Kris
111114
111114
1
Can you post a screenshot of this message? Is there a "More info" button?
– gronostaj
Jun 19 '15 at 15:21
Thanks for all the responses. I was trying to get this to work on a broken phone before I sent it back but didn't get a response that resolved it in the 1-2 weeks I had. Some of these solutions might work but I have no way anymore of verifying them. My replacement phone doesn't have this issue... maybe part of the problem was that the phone wasn't working right, I don't know.
– Kris
Nov 24 '15 at 16:32
add a comment |
1
Can you post a screenshot of this message? Is there a "More info" button?
– gronostaj
Jun 19 '15 at 15:21
Thanks for all the responses. I was trying to get this to work on a broken phone before I sent it back but didn't get a response that resolved it in the 1-2 weeks I had. Some of these solutions might work but I have no way anymore of verifying them. My replacement phone doesn't have this issue... maybe part of the problem was that the phone wasn't working right, I don't know.
– Kris
Nov 24 '15 at 16:32
1
1
Can you post a screenshot of this message? Is there a "More info" button?
– gronostaj
Jun 19 '15 at 15:21
Can you post a screenshot of this message? Is there a "More info" button?
– gronostaj
Jun 19 '15 at 15:21
Thanks for all the responses. I was trying to get this to work on a broken phone before I sent it back but didn't get a response that resolved it in the 1-2 weeks I had. Some of these solutions might work but I have no way anymore of verifying them. My replacement phone doesn't have this issue... maybe part of the problem was that the phone wasn't working right, I don't know.
– Kris
Nov 24 '15 at 16:32
Thanks for all the responses. I was trying to get this to work on a broken phone before I sent it back but didn't get a response that resolved it in the 1-2 weeks I had. Some of these solutions might work but I have no way anymore of verifying them. My replacement phone doesn't have this issue... maybe part of the problem was that the phone wasn't working right, I don't know.
– Kris
Nov 24 '15 at 16:32
add a comment |
3 Answers
3
active
oldest
votes
up vote
14
down vote
This solution require you be logged in as an Administrator user. If you are on a domain and not an Administrator on the domain itself this won't work. Once you are done running this program you should re-enable Windows SmartScreen.
You need to locate System and Security within Control Panel. How you access this is slightly different on certain builds of Windows 10. The following screenshot is from a build that used the traditional Control Panel and only used as guidance.
Once you have located the System and Security section of the Control Panel you need to click on Action Center. You can also gain access to this window by right click on the flag icon in your taskbar if it is there.
Once you have Action Center locate the Windows SmartScreen option and disable it. You will be given a UAC prompt which you will have to approve.
Once you have confirmed the program is able to run, and you are done with your task, enable the Windows SmartScreen feature again.
Source
Might the middle option be more useful, after I forget to change it back?
– AaronD
Jun 19 '15 at 19:17
If you want it's your computer. After enough people run it, or you run it enough, the prompt won't come up anymore anyways
– Ramhound
Jun 19 '15 at 20:24
I was thinking to change from the default of requiring an admin (the OP's problem) to not requiring an admin but still asking, instead of never asking. I would rather forget it on the middle setting than the bottom one.
– AaronD
Jun 19 '15 at 20:28
Serial down voting is bad people, three answers, all down voted by the same person not a single comment
– Ramhound
Mar 14 '16 at 11:26
add a comment |
up vote
9
down vote
There is usually a Ignore this warning
or similar text in the bottom right hand corner of the dialogue. The thing that makes this text hard to see is that it has a very similar color to the Windows theme color. Clicking that link will temporarily turn off Windows SmartScreen
3
This is a better solution than turning off SmartScreen protection, although it can be quite bothersome if it happens often.
– Nzall
Jun 19 '15 at 16:31
I only suggested my method because the author said the option wasn't there.
– Ramhound
Jun 19 '15 at 20:25
1
No, turning off SmartScreen is really the better option, since it's total crap. SmartScreen is a misdesign (just like the on/off UAC in Windows) and conveys a false sense of security, which is worse than no security -- instead of being wary about what programs to run.
– Damon
Jun 19 '15 at 23:13
add a comment |
up vote
8
down vote
==SOLUTION==
Run cmd with admin privileges (you can search CMD in taskbar or just right click on START) and run the PROGRAM you are trying to run. i.e. type:
C:Usersmy_userDesktopprogram.exe
p.s. for jealous downvote brigade: before you downvote the answer for deletion (because of this answer doesnt fit your concepts), allow other people to get help from this post.
How is this better than directly running target executable as administrator?
– gronostaj
Nov 24 '15 at 22:05
1
How is that useful for the purpose of this question and how does it solve the problem OP is facing?
– gronostaj
Nov 27 '15 at 22:38
4
Actually, it works, and tested
– Mhmd
May 17 '16 at 8:52
5
I would not have believed this answer if I had not seen it happen (on two machines). Running an exe as admin directly from explorer is blocked, but running cmd as administrator and then running the exe is allowed.
– sgmoore
May 26 '16 at 19:07
1
This is a workaround, not a solution. FWIW, these symptoms can also arise when you're simply trying to run (not install) Computer Management, IIS Manager, and Task Scheduler.
– Mike Sherrill 'Cat Recall'
Jun 7 '17 at 11:12
|
show 6 more comments
protected by Community♦ Aug 1 '15 at 6:03
Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?
3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
14
down vote
This solution require you be logged in as an Administrator user. If you are on a domain and not an Administrator on the domain itself this won't work. Once you are done running this program you should re-enable Windows SmartScreen.
You need to locate System and Security within Control Panel. How you access this is slightly different on certain builds of Windows 10. The following screenshot is from a build that used the traditional Control Panel and only used as guidance.
Once you have located the System and Security section of the Control Panel you need to click on Action Center. You can also gain access to this window by right click on the flag icon in your taskbar if it is there.
Once you have Action Center locate the Windows SmartScreen option and disable it. You will be given a UAC prompt which you will have to approve.
Once you have confirmed the program is able to run, and you are done with your task, enable the Windows SmartScreen feature again.
Source
Might the middle option be more useful, after I forget to change it back?
– AaronD
Jun 19 '15 at 19:17
If you want it's your computer. After enough people run it, or you run it enough, the prompt won't come up anymore anyways
– Ramhound
Jun 19 '15 at 20:24
I was thinking to change from the default of requiring an admin (the OP's problem) to not requiring an admin but still asking, instead of never asking. I would rather forget it on the middle setting than the bottom one.
– AaronD
Jun 19 '15 at 20:28
Serial down voting is bad people, three answers, all down voted by the same person not a single comment
– Ramhound
Mar 14 '16 at 11:26
add a comment |
up vote
14
down vote
This solution require you be logged in as an Administrator user. If you are on a domain and not an Administrator on the domain itself this won't work. Once you are done running this program you should re-enable Windows SmartScreen.
You need to locate System and Security within Control Panel. How you access this is slightly different on certain builds of Windows 10. The following screenshot is from a build that used the traditional Control Panel and only used as guidance.
Once you have located the System and Security section of the Control Panel you need to click on Action Center. You can also gain access to this window by right click on the flag icon in your taskbar if it is there.
Once you have Action Center locate the Windows SmartScreen option and disable it. You will be given a UAC prompt which you will have to approve.
Once you have confirmed the program is able to run, and you are done with your task, enable the Windows SmartScreen feature again.
Source
Might the middle option be more useful, after I forget to change it back?
– AaronD
Jun 19 '15 at 19:17
If you want it's your computer. After enough people run it, or you run it enough, the prompt won't come up anymore anyways
– Ramhound
Jun 19 '15 at 20:24
I was thinking to change from the default of requiring an admin (the OP's problem) to not requiring an admin but still asking, instead of never asking. I would rather forget it on the middle setting than the bottom one.
– AaronD
Jun 19 '15 at 20:28
Serial down voting is bad people, three answers, all down voted by the same person not a single comment
– Ramhound
Mar 14 '16 at 11:26
add a comment |
up vote
14
down vote
up vote
14
down vote
This solution require you be logged in as an Administrator user. If you are on a domain and not an Administrator on the domain itself this won't work. Once you are done running this program you should re-enable Windows SmartScreen.
You need to locate System and Security within Control Panel. How you access this is slightly different on certain builds of Windows 10. The following screenshot is from a build that used the traditional Control Panel and only used as guidance.
Once you have located the System and Security section of the Control Panel you need to click on Action Center. You can also gain access to this window by right click on the flag icon in your taskbar if it is there.
Once you have Action Center locate the Windows SmartScreen option and disable it. You will be given a UAC prompt which you will have to approve.
Once you have confirmed the program is able to run, and you are done with your task, enable the Windows SmartScreen feature again.
Source
This solution require you be logged in as an Administrator user. If you are on a domain and not an Administrator on the domain itself this won't work. Once you are done running this program you should re-enable Windows SmartScreen.
You need to locate System and Security within Control Panel. How you access this is slightly different on certain builds of Windows 10. The following screenshot is from a build that used the traditional Control Panel and only used as guidance.
Once you have located the System and Security section of the Control Panel you need to click on Action Center. You can also gain access to this window by right click on the flag icon in your taskbar if it is there.
Once you have Action Center locate the Windows SmartScreen option and disable it. You will be given a UAC prompt which you will have to approve.
Once you have confirmed the program is able to run, and you are done with your task, enable the Windows SmartScreen feature again.
Source
answered Jun 19 '15 at 13:30
Ramhound
19.5k156084
19.5k156084
Might the middle option be more useful, after I forget to change it back?
– AaronD
Jun 19 '15 at 19:17
If you want it's your computer. After enough people run it, or you run it enough, the prompt won't come up anymore anyways
– Ramhound
Jun 19 '15 at 20:24
I was thinking to change from the default of requiring an admin (the OP's problem) to not requiring an admin but still asking, instead of never asking. I would rather forget it on the middle setting than the bottom one.
– AaronD
Jun 19 '15 at 20:28
Serial down voting is bad people, three answers, all down voted by the same person not a single comment
– Ramhound
Mar 14 '16 at 11:26
add a comment |
Might the middle option be more useful, after I forget to change it back?
– AaronD
Jun 19 '15 at 19:17
If you want it's your computer. After enough people run it, or you run it enough, the prompt won't come up anymore anyways
– Ramhound
Jun 19 '15 at 20:24
I was thinking to change from the default of requiring an admin (the OP's problem) to not requiring an admin but still asking, instead of never asking. I would rather forget it on the middle setting than the bottom one.
– AaronD
Jun 19 '15 at 20:28
Serial down voting is bad people, three answers, all down voted by the same person not a single comment
– Ramhound
Mar 14 '16 at 11:26
Might the middle option be more useful, after I forget to change it back?
– AaronD
Jun 19 '15 at 19:17
Might the middle option be more useful, after I forget to change it back?
– AaronD
Jun 19 '15 at 19:17
If you want it's your computer. After enough people run it, or you run it enough, the prompt won't come up anymore anyways
– Ramhound
Jun 19 '15 at 20:24
If you want it's your computer. After enough people run it, or you run it enough, the prompt won't come up anymore anyways
– Ramhound
Jun 19 '15 at 20:24
I was thinking to change from the default of requiring an admin (the OP's problem) to not requiring an admin but still asking, instead of never asking. I would rather forget it on the middle setting than the bottom one.
– AaronD
Jun 19 '15 at 20:28
I was thinking to change from the default of requiring an admin (the OP's problem) to not requiring an admin but still asking, instead of never asking. I would rather forget it on the middle setting than the bottom one.
– AaronD
Jun 19 '15 at 20:28
Serial down voting is bad people, three answers, all down voted by the same person not a single comment
– Ramhound
Mar 14 '16 at 11:26
Serial down voting is bad people, three answers, all down voted by the same person not a single comment
– Ramhound
Mar 14 '16 at 11:26
add a comment |
up vote
9
down vote
There is usually a Ignore this warning
or similar text in the bottom right hand corner of the dialogue. The thing that makes this text hard to see is that it has a very similar color to the Windows theme color. Clicking that link will temporarily turn off Windows SmartScreen
3
This is a better solution than turning off SmartScreen protection, although it can be quite bothersome if it happens often.
– Nzall
Jun 19 '15 at 16:31
I only suggested my method because the author said the option wasn't there.
– Ramhound
Jun 19 '15 at 20:25
1
No, turning off SmartScreen is really the better option, since it's total crap. SmartScreen is a misdesign (just like the on/off UAC in Windows) and conveys a false sense of security, which is worse than no security -- instead of being wary about what programs to run.
– Damon
Jun 19 '15 at 23:13
add a comment |
up vote
9
down vote
There is usually a Ignore this warning
or similar text in the bottom right hand corner of the dialogue. The thing that makes this text hard to see is that it has a very similar color to the Windows theme color. Clicking that link will temporarily turn off Windows SmartScreen
3
This is a better solution than turning off SmartScreen protection, although it can be quite bothersome if it happens often.
– Nzall
Jun 19 '15 at 16:31
I only suggested my method because the author said the option wasn't there.
– Ramhound
Jun 19 '15 at 20:25
1
No, turning off SmartScreen is really the better option, since it's total crap. SmartScreen is a misdesign (just like the on/off UAC in Windows) and conveys a false sense of security, which is worse than no security -- instead of being wary about what programs to run.
– Damon
Jun 19 '15 at 23:13
add a comment |
up vote
9
down vote
up vote
9
down vote
There is usually a Ignore this warning
or similar text in the bottom right hand corner of the dialogue. The thing that makes this text hard to see is that it has a very similar color to the Windows theme color. Clicking that link will temporarily turn off Windows SmartScreen
There is usually a Ignore this warning
or similar text in the bottom right hand corner of the dialogue. The thing that makes this text hard to see is that it has a very similar color to the Windows theme color. Clicking that link will temporarily turn off Windows SmartScreen
answered Jun 19 '15 at 12:54
td512
4,58021237
4,58021237
3
This is a better solution than turning off SmartScreen protection, although it can be quite bothersome if it happens often.
– Nzall
Jun 19 '15 at 16:31
I only suggested my method because the author said the option wasn't there.
– Ramhound
Jun 19 '15 at 20:25
1
No, turning off SmartScreen is really the better option, since it's total crap. SmartScreen is a misdesign (just like the on/off UAC in Windows) and conveys a false sense of security, which is worse than no security -- instead of being wary about what programs to run.
– Damon
Jun 19 '15 at 23:13
add a comment |
3
This is a better solution than turning off SmartScreen protection, although it can be quite bothersome if it happens often.
– Nzall
Jun 19 '15 at 16:31
I only suggested my method because the author said the option wasn't there.
– Ramhound
Jun 19 '15 at 20:25
1
No, turning off SmartScreen is really the better option, since it's total crap. SmartScreen is a misdesign (just like the on/off UAC in Windows) and conveys a false sense of security, which is worse than no security -- instead of being wary about what programs to run.
– Damon
Jun 19 '15 at 23:13
3
3
This is a better solution than turning off SmartScreen protection, although it can be quite bothersome if it happens often.
– Nzall
Jun 19 '15 at 16:31
This is a better solution than turning off SmartScreen protection, although it can be quite bothersome if it happens often.
– Nzall
Jun 19 '15 at 16:31
I only suggested my method because the author said the option wasn't there.
– Ramhound
Jun 19 '15 at 20:25
I only suggested my method because the author said the option wasn't there.
– Ramhound
Jun 19 '15 at 20:25
1
1
No, turning off SmartScreen is really the better option, since it's total crap. SmartScreen is a misdesign (just like the on/off UAC in Windows) and conveys a false sense of security, which is worse than no security -- instead of being wary about what programs to run.
– Damon
Jun 19 '15 at 23:13
No, turning off SmartScreen is really the better option, since it's total crap. SmartScreen is a misdesign (just like the on/off UAC in Windows) and conveys a false sense of security, which is worse than no security -- instead of being wary about what programs to run.
– Damon
Jun 19 '15 at 23:13
add a comment |
up vote
8
down vote
==SOLUTION==
Run cmd with admin privileges (you can search CMD in taskbar or just right click on START) and run the PROGRAM you are trying to run. i.e. type:
C:Usersmy_userDesktopprogram.exe
p.s. for jealous downvote brigade: before you downvote the answer for deletion (because of this answer doesnt fit your concepts), allow other people to get help from this post.
How is this better than directly running target executable as administrator?
– gronostaj
Nov 24 '15 at 22:05
1
How is that useful for the purpose of this question and how does it solve the problem OP is facing?
– gronostaj
Nov 27 '15 at 22:38
4
Actually, it works, and tested
– Mhmd
May 17 '16 at 8:52
5
I would not have believed this answer if I had not seen it happen (on two machines). Running an exe as admin directly from explorer is blocked, but running cmd as administrator and then running the exe is allowed.
– sgmoore
May 26 '16 at 19:07
1
This is a workaround, not a solution. FWIW, these symptoms can also arise when you're simply trying to run (not install) Computer Management, IIS Manager, and Task Scheduler.
– Mike Sherrill 'Cat Recall'
Jun 7 '17 at 11:12
|
show 6 more comments
up vote
8
down vote
==SOLUTION==
Run cmd with admin privileges (you can search CMD in taskbar or just right click on START) and run the PROGRAM you are trying to run. i.e. type:
C:Usersmy_userDesktopprogram.exe
p.s. for jealous downvote brigade: before you downvote the answer for deletion (because of this answer doesnt fit your concepts), allow other people to get help from this post.
How is this better than directly running target executable as administrator?
– gronostaj
Nov 24 '15 at 22:05
1
How is that useful for the purpose of this question and how does it solve the problem OP is facing?
– gronostaj
Nov 27 '15 at 22:38
4
Actually, it works, and tested
– Mhmd
May 17 '16 at 8:52
5
I would not have believed this answer if I had not seen it happen (on two machines). Running an exe as admin directly from explorer is blocked, but running cmd as administrator and then running the exe is allowed.
– sgmoore
May 26 '16 at 19:07
1
This is a workaround, not a solution. FWIW, these symptoms can also arise when you're simply trying to run (not install) Computer Management, IIS Manager, and Task Scheduler.
– Mike Sherrill 'Cat Recall'
Jun 7 '17 at 11:12
|
show 6 more comments
up vote
8
down vote
up vote
8
down vote
==SOLUTION==
Run cmd with admin privileges (you can search CMD in taskbar or just right click on START) and run the PROGRAM you are trying to run. i.e. type:
C:Usersmy_userDesktopprogram.exe
p.s. for jealous downvote brigade: before you downvote the answer for deletion (because of this answer doesnt fit your concepts), allow other people to get help from this post.
==SOLUTION==
Run cmd with admin privileges (you can search CMD in taskbar or just right click on START) and run the PROGRAM you are trying to run. i.e. type:
C:Usersmy_userDesktopprogram.exe
p.s. for jealous downvote brigade: before you downvote the answer for deletion (because of this answer doesnt fit your concepts), allow other people to get help from this post.
edited Nov 24 at 14:05
answered Nov 10 '15 at 20:49
T.Todua
1,40731628
1,40731628
How is this better than directly running target executable as administrator?
– gronostaj
Nov 24 '15 at 22:05
1
How is that useful for the purpose of this question and how does it solve the problem OP is facing?
– gronostaj
Nov 27 '15 at 22:38
4
Actually, it works, and tested
– Mhmd
May 17 '16 at 8:52
5
I would not have believed this answer if I had not seen it happen (on two machines). Running an exe as admin directly from explorer is blocked, but running cmd as administrator and then running the exe is allowed.
– sgmoore
May 26 '16 at 19:07
1
This is a workaround, not a solution. FWIW, these symptoms can also arise when you're simply trying to run (not install) Computer Management, IIS Manager, and Task Scheduler.
– Mike Sherrill 'Cat Recall'
Jun 7 '17 at 11:12
|
show 6 more comments
How is this better than directly running target executable as administrator?
– gronostaj
Nov 24 '15 at 22:05
1
How is that useful for the purpose of this question and how does it solve the problem OP is facing?
– gronostaj
Nov 27 '15 at 22:38
4
Actually, it works, and tested
– Mhmd
May 17 '16 at 8:52
5
I would not have believed this answer if I had not seen it happen (on two machines). Running an exe as admin directly from explorer is blocked, but running cmd as administrator and then running the exe is allowed.
– sgmoore
May 26 '16 at 19:07
1
This is a workaround, not a solution. FWIW, these symptoms can also arise when you're simply trying to run (not install) Computer Management, IIS Manager, and Task Scheduler.
– Mike Sherrill 'Cat Recall'
Jun 7 '17 at 11:12
How is this better than directly running target executable as administrator?
– gronostaj
Nov 24 '15 at 22:05
How is this better than directly running target executable as administrator?
– gronostaj
Nov 24 '15 at 22:05
1
1
How is that useful for the purpose of this question and how does it solve the problem OP is facing?
– gronostaj
Nov 27 '15 at 22:38
How is that useful for the purpose of this question and how does it solve the problem OP is facing?
– gronostaj
Nov 27 '15 at 22:38
4
4
Actually, it works, and tested
– Mhmd
May 17 '16 at 8:52
Actually, it works, and tested
– Mhmd
May 17 '16 at 8:52
5
5
I would not have believed this answer if I had not seen it happen (on two machines). Running an exe as admin directly from explorer is blocked, but running cmd as administrator and then running the exe is allowed.
– sgmoore
May 26 '16 at 19:07
I would not have believed this answer if I had not seen it happen (on two machines). Running an exe as admin directly from explorer is blocked, but running cmd as administrator and then running the exe is allowed.
– sgmoore
May 26 '16 at 19:07
1
1
This is a workaround, not a solution. FWIW, these symptoms can also arise when you're simply trying to run (not install) Computer Management, IIS Manager, and Task Scheduler.
– Mike Sherrill 'Cat Recall'
Jun 7 '17 at 11:12
This is a workaround, not a solution. FWIW, these symptoms can also arise when you're simply trying to run (not install) Computer Management, IIS Manager, and Task Scheduler.
– Mike Sherrill 'Cat Recall'
Jun 7 '17 at 11:12
|
show 6 more comments
protected by Community♦ Aug 1 '15 at 6:03
Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?
1
Can you post a screenshot of this message? Is there a "More info" button?
– gronostaj
Jun 19 '15 at 15:21
Thanks for all the responses. I was trying to get this to work on a broken phone before I sent it back but didn't get a response that resolved it in the 1-2 weeks I had. Some of these solutions might work but I have no way anymore of verifying them. My replacement phone doesn't have this issue... maybe part of the problem was that the phone wasn't working right, I don't know.
– Kris
Nov 24 '15 at 16:32