Visio install conflicts with Office Professional Plus 2016 [closed]
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On first day at new job I installed Office by going to office.com, logging in using my company account and clicking Download. Office works fine.
Now I need MS Visio too. First I received .ISO and serial number. I couldn't install it. So I asked our IT Department if it's possible to add Visio to my apps on office.com. They added it and so I tried to install it just like MS Office. When I install it I get same error as when installing from ISO (below)
What to do? Do I need to uninstall Office and install it some other way?
microsoft-visio
asked Nov 14 at 12:57
Piotr Perak
1013
closed as off-topic by DavidPostill♦ Nov 14 at 13:50
- This question does not appear to be about computer software or computer hardware within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.
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On first day at new job I installed Office by going to office.com, logging in using my company account and clicking Download. Office works fine.
Now I need MS Visio too. First I received .ISO and serial number. I couldn't install it. So I asked our IT Department if it's possible to add Visio to my apps on office.com. They added it and so I tried to install it just like MS Office. When I install it I get same error as when installing from ISO (below)
What to do? Do I need to uninstall Office and install it some other way?
microsoft-visio
asked Nov 14 at 12:57
Piotr Perak
1013
closed as off-topic by DavidPostill♦ Nov 14 at 13:50
- This question does not appear to be about computer software or computer hardware within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.
I'm voting to close this question as off-topic because issues specific to corporate IT support and networks are off topic, see On-Topic. Please talk to your IT department.
– DavidPostill♦
Nov 14 at 13:50
This has nothing to do with corporate IT. Imagine I did it on my home computer. How to install both MS Office and Visio?
– Piotr Perak
Nov 14 at 15:07
@PiotrPerak - You must ask your IT department for a Windows Installer version of Visio. Click-to-Run Office products cannot exist on the same system as a Windows Installer product. So either use, Click-to-Run for all Office products (which might not be possible due to the fact your company uses a volume license), or use Windows Installer for all Office products. This question indeed can only be solved by your IT department's Administrator.
– Ramhound
Nov 14 at 15:43
@Ramhound what exactly are Click-to-Run and Windows Installer versions? How can I distinguish one from another? I contacted my IT department but they weren't able to help me. At least not yet.
– Piotr Perak
Nov 14 at 20:43
1
@Piotr Perak You can open Word 2016, click File > Account, under Product Information, confirm if there is an Update Options button. If there is no Update Options button, it means you are using Windows installer based Office 2016. To install Visio 2016 on the same computer, it requires using the same installation technology. Therefore, try to install Windows installer based Visio 2016 (purchased and download from Microsoft Volume License center.)
– WinniL
2 days ago
|
show 1 more comment
up vote
0
down vote
favorite
up vote
0
down vote
favorite
On first day at new job I installed Office by going to office.com, logging in using my company account and clicking Download. Office works fine.
Now I need MS Visio too. First I received .ISO and serial number. I couldn't install it. So I asked our IT Department if it's possible to add Visio to my apps on office.com. They added it and so I tried to install it just like MS Office. When I install it I get same error as when installing from ISO (below)
What to do? Do I need to uninstall Office and install it some other way?
microsoft-visio
asked Nov 14 at 12:57
Piotr Perak
1013
On first day at new job I installed Office by going to office.com, logging in using my company account and clicking Download. Office works fine.
Now I need MS Visio too. First I received .ISO and serial number. I couldn't install it. So I asked our IT Department if it's possible to add Visio to my apps on office.com. They added it and so I tried to install it just like MS Office. When I install it I get same error as when installing from ISO (below)
What to do? Do I need to uninstall Office and install it some other way?
microsoft-visio
microsoft-visio
asked Nov 14 at 12:57
Piotr Perak
1013
asked Nov 14 at 12:57
Piotr Perak
1013
asked Nov 14 at 12:57
Piotr Perak
1013
asked Nov 14 at 12:57
Piotr Perak
1013
asked Nov 14 at 12:57
Piotr Perak
1013
1013
closed as off-topic by DavidPostill♦ Nov 14 at 13:50
- This question does not appear to be about computer software or computer hardware within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.
closed as off-topic by DavidPostill♦ Nov 14 at 13:50
- This question does not appear to be about computer software or computer hardware within the scope defined in the help center.
If this question can be reworded to fit the rules in the help center, please edit the question.
I'm voting to close this question as off-topic because issues specific to corporate IT support and networks are off topic, see On-Topic. Please talk to your IT department.
– DavidPostill♦
Nov 14 at 13:50
This has nothing to do with corporate IT. Imagine I did it on my home computer. How to install both MS Office and Visio?
– Piotr Perak
Nov 14 at 15:07
@PiotrPerak - You must ask your IT department for a Windows Installer version of Visio. Click-to-Run Office products cannot exist on the same system as a Windows Installer product. So either use, Click-to-Run for all Office products (which might not be possible due to the fact your company uses a volume license), or use Windows Installer for all Office products. This question indeed can only be solved by your IT department's Administrator.
– Ramhound
Nov 14 at 15:43
@Ramhound what exactly are Click-to-Run and Windows Installer versions? How can I distinguish one from another? I contacted my IT department but they weren't able to help me. At least not yet.
– Piotr Perak
Nov 14 at 20:43
1
@Piotr Perak You can open Word 2016, click File > Account, under Product Information, confirm if there is an Update Options button. If there is no Update Options button, it means you are using Windows installer based Office 2016. To install Visio 2016 on the same computer, it requires using the same installation technology. Therefore, try to install Windows installer based Visio 2016 (purchased and download from Microsoft Volume License center.)
– WinniL
2 days ago
|
show 1 more comment
I'm voting to close this question as off-topic because issues specific to corporate IT support and networks are off topic, see On-Topic. Please talk to your IT department.
– DavidPostill♦
Nov 14 at 13:50
This has nothing to do with corporate IT. Imagine I did it on my home computer. How to install both MS Office and Visio?
– Piotr Perak
Nov 14 at 15:07
@PiotrPerak - You must ask your IT department for a Windows Installer version of Visio. Click-to-Run Office products cannot exist on the same system as a Windows Installer product. So either use, Click-to-Run for all Office products (which might not be possible due to the fact your company uses a volume license), or use Windows Installer for all Office products. This question indeed can only be solved by your IT department's Administrator.
– Ramhound
Nov 14 at 15:43
@Ramhound what exactly are Click-to-Run and Windows Installer versions? How can I distinguish one from another? I contacted my IT department but they weren't able to help me. At least not yet.
– Piotr Perak
Nov 14 at 20:43
1
@Piotr Perak You can open Word 2016, click File > Account, under Product Information, confirm if there is an Update Options button. If there is no Update Options button, it means you are using Windows installer based Office 2016. To install Visio 2016 on the same computer, it requires using the same installation technology. Therefore, try to install Windows installer based Visio 2016 (purchased and download from Microsoft Volume License center.)
– WinniL
2 days ago
I'm voting to close this question as off-topic because issues specific to corporate IT support and networks are off topic, see On-Topic. Please talk to your IT department.
– DavidPostill♦
Nov 14 at 13:50
I'm voting to close this question as off-topic because issues specific to corporate IT support and networks are off topic, see On-Topic. Please talk to your IT department.
– DavidPostill♦
Nov 14 at 13:50
This has nothing to do with corporate IT. Imagine I did it on my home computer. How to install both MS Office and Visio?
– Piotr Perak
Nov 14 at 15:07
This has nothing to do with corporate IT. Imagine I did it on my home computer. How to install both MS Office and Visio?
– Piotr Perak
Nov 14 at 15:07
@PiotrPerak - You must ask your IT department for a Windows Installer version of Visio. Click-to-Run Office products cannot exist on the same system as a Windows Installer product. So either use, Click-to-Run for all Office products (which might not be possible due to the fact your company uses a volume license), or use Windows Installer for all Office products. This question indeed can only be solved by your IT department's Administrator.
– Ramhound
Nov 14 at 15:43
@PiotrPerak - You must ask your IT department for a Windows Installer version of Visio. Click-to-Run Office products cannot exist on the same system as a Windows Installer product. So either use, Click-to-Run for all Office products (which might not be possible due to the fact your company uses a volume license), or use Windows Installer for all Office products. This question indeed can only be solved by your IT department's Administrator.
– Ramhound
Nov 14 at 15:43
@Ramhound what exactly are Click-to-Run and Windows Installer versions? How can I distinguish one from another? I contacted my IT department but they weren't able to help me. At least not yet.
– Piotr Perak
Nov 14 at 20:43
@Ramhound what exactly are Click-to-Run and Windows Installer versions? How can I distinguish one from another? I contacted my IT department but they weren't able to help me. At least not yet.
– Piotr Perak
Nov 14 at 20:43
1
1
@Piotr Perak You can open Word 2016, click File > Account, under Product Information, confirm if there is an Update Options button. If there is no Update Options button, it means you are using Windows installer based Office 2016. To install Visio 2016 on the same computer, it requires using the same installation technology. Therefore, try to install Windows installer based Visio 2016 (purchased and download from Microsoft Volume License center.)
– WinniL
2 days ago
@Piotr Perak You can open Word 2016, click File > Account, under Product Information, confirm if there is an Update Options button. If there is no Update Options button, it means you are using Windows installer based Office 2016. To install Visio 2016 on the same computer, it requires using the same installation technology. Therefore, try to install Windows installer based Visio 2016 (purchased and download from Microsoft Volume License center.)
– WinniL
2 days ago
|
show 1 more comment
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I'm voting to close this question as off-topic because issues specific to corporate IT support and networks are off topic, see On-Topic. Please talk to your IT department.
– DavidPostill♦
Nov 14 at 13:50
This has nothing to do with corporate IT. Imagine I did it on my home computer. How to install both MS Office and Visio?
– Piotr Perak
Nov 14 at 15:07
@PiotrPerak - You must ask your IT department for a Windows Installer version of Visio. Click-to-Run Office products cannot exist on the same system as a Windows Installer product. So either use, Click-to-Run for all Office products (which might not be possible due to the fact your company uses a volume license), or use Windows Installer for all Office products. This question indeed can only be solved by your IT department's Administrator.
– Ramhound
Nov 14 at 15:43
@Ramhound what exactly are Click-to-Run and Windows Installer versions? How can I distinguish one from another? I contacted my IT department but they weren't able to help me. At least not yet.
– Piotr Perak
Nov 14 at 20:43
1
@Piotr Perak You can open Word 2016, click File > Account, under Product Information, confirm if there is an Update Options button. If there is no Update Options button, it means you are using Windows installer based Office 2016. To install Visio 2016 on the same computer, it requires using the same installation technology. Therefore, try to install Windows installer based Visio 2016 (purchased and download from Microsoft Volume License center.)
– WinniL
2 days ago