Can't send mail with Apple Mail with Outlook.com due to SMTP
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To preface, I know for a fact that the password I am using is correct as per outlook.com's instructions and every tutorial I can get my hands on. It should be my password I use to enter the account, and IMAP is working beautifully. If it matters, I'm running Mavericks.
I get the following issue when I connect my outlook.com/live.com account with the Apple Mail app:
An error occurred while sending this message using the SMTP server “(null)”
It's the most vague error message I could get, next to:
"Trying to log in to this SMTP account failed. Verify that the username and password are correct."
The logs show this though:
WROTE Aug 30 14:45:10.421 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp-mail.outlook.com -- port:587 -- socket:0x6080008c9ca0 -- thread:0x608001467540
AUTH PLAIN (*** 64 bytes hidden ***)
My theory was a TLS issue, but it seems that it is using it according to the logs despite my inability to select it in the app.
macos email smtp apple-mail outlook.com
asked Aug 30 '14 at 22:02
doge
112
add a comment |
up vote
0
down vote
favorite
To preface, I know for a fact that the password I am using is correct as per outlook.com's instructions and every tutorial I can get my hands on. It should be my password I use to enter the account, and IMAP is working beautifully. If it matters, I'm running Mavericks.
I get the following issue when I connect my outlook.com/live.com account with the Apple Mail app:
An error occurred while sending this message using the SMTP server “(null)”
It's the most vague error message I could get, next to:
"Trying to log in to this SMTP account failed. Verify that the username and password are correct."
The logs show this though:
WROTE Aug 30 14:45:10.421 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp-mail.outlook.com -- port:587 -- socket:0x6080008c9ca0 -- thread:0x608001467540
AUTH PLAIN (*** 64 bytes hidden ***)
My theory was a TLS issue, but it seems that it is using it according to the logs despite my inability to select it in the app.
macos email smtp apple-mail outlook.com
asked Aug 30 '14 at 22:02
doge
112
add a comment |
up vote
0
down vote
favorite
up vote
0
down vote
favorite
To preface, I know for a fact that the password I am using is correct as per outlook.com's instructions and every tutorial I can get my hands on. It should be my password I use to enter the account, and IMAP is working beautifully. If it matters, I'm running Mavericks.
I get the following issue when I connect my outlook.com/live.com account with the Apple Mail app:
An error occurred while sending this message using the SMTP server “(null)”
It's the most vague error message I could get, next to:
"Trying to log in to this SMTP account failed. Verify that the username and password are correct."
The logs show this though:
WROTE Aug 30 14:45:10.421 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp-mail.outlook.com -- port:587 -- socket:0x6080008c9ca0 -- thread:0x608001467540
AUTH PLAIN (*** 64 bytes hidden ***)
My theory was a TLS issue, but it seems that it is using it according to the logs despite my inability to select it in the app.
macos email smtp apple-mail outlook.com
asked Aug 30 '14 at 22:02
doge
112
To preface, I know for a fact that the password I am using is correct as per outlook.com's instructions and every tutorial I can get my hands on. It should be my password I use to enter the account, and IMAP is working beautifully. If it matters, I'm running Mavericks.
I get the following issue when I connect my outlook.com/live.com account with the Apple Mail app:
An error occurred while sending this message using the SMTP server “(null)”
It's the most vague error message I could get, next to:
"Trying to log in to this SMTP account failed. Verify that the username and password are correct."
The logs show this though:
WROTE Aug 30 14:45:10.421 [kCFStreamSocketSecurityLevelTLSv1_0] -- host:smtp-mail.outlook.com -- port:587 -- socket:0x6080008c9ca0 -- thread:0x608001467540
AUTH PLAIN (*** 64 bytes hidden ***)
My theory was a TLS issue, but it seems that it is using it according to the logs despite my inability to select it in the app.
macos email smtp apple-mail outlook.com
macos email smtp apple-mail outlook.com
asked Aug 30 '14 at 22:02
doge
112
asked Aug 30 '14 at 22:02
doge
112
asked Aug 30 '14 at 22:02
doge
112
asked Aug 30 '14 at 22:02
doge
112
asked Aug 30 '14 at 22:02
doge
112
112
add a comment |
add a comment |
2 Answers
2
active
oldest
votes
up vote
0
down vote
These are the settings I use to achieve the same thing...
smtp.outlook.com, with SSL
port: 587
authentication: Password
user name: full email address
TLS cert: None
If by any chance, that's on a BT-hosted office 365 account, the host names are changing soon, to outlook.office365.com for pop3 & smtp.office365.com for smtp; the other data remains the same. I've seen some outages over the past month on the old URLs. I switched mine to the new ones recently & have had no issues since, but officially, the change-over won't be until next year.
[All irrelevant, of course, if you're not on BT]
Setup pics included showing new office 365 settings, for the older outlook.com, just change that section, rest is the same.
answered Aug 31 '14 at 7:48
Tetsujin
15.2k53260
Is that a comment, or a suggested set of settings?
– Journeyman Geek♦
Aug 31 '14 at 9:55
it's the settings I use on my machine to achieve the same thing. I'll fix up the reply a bit - was 1st coffee when I wrote it
– Tetsujin
Aug 31 '14 at 9:58
1
Awesome. Formatting wise, a sanitised screenshot of the settings page would probably be clearer too
– Journeyman Geek♦
Aug 31 '14 at 11:24
Added. Hope it's still useful with that much info blurred out.
– Tetsujin
Aug 31 '14 at 11:48
add a comment |
up vote
0
down vote
It is a bug in Mail; go to Mail, then preferences, then select the account you are having problems with; highlight the outgoing server that does NOT say "offline" then save this setting and try again; worked for me.
answered Jan 30 '15 at 2:59
Tim
1
Can you clarify what setting to save? It sounds like your instructions don't change anything.
– fixer1234
Jan 30 '15 at 5:50
add a comment |
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
0
down vote
These are the settings I use to achieve the same thing...
smtp.outlook.com, with SSL
port: 587
authentication: Password
user name: full email address
TLS cert: None
If by any chance, that's on a BT-hosted office 365 account, the host names are changing soon, to outlook.office365.com for pop3 & smtp.office365.com for smtp; the other data remains the same. I've seen some outages over the past month on the old URLs. I switched mine to the new ones recently & have had no issues since, but officially, the change-over won't be until next year.
[All irrelevant, of course, if you're not on BT]
Setup pics included showing new office 365 settings, for the older outlook.com, just change that section, rest is the same.
answered Aug 31 '14 at 7:48
Tetsujin
15.2k53260
Is that a comment, or a suggested set of settings?
– Journeyman Geek♦
Aug 31 '14 at 9:55
it's the settings I use on my machine to achieve the same thing. I'll fix up the reply a bit - was 1st coffee when I wrote it
– Tetsujin
Aug 31 '14 at 9:58
1
Awesome. Formatting wise, a sanitised screenshot of the settings page would probably be clearer too
– Journeyman Geek♦
Aug 31 '14 at 11:24
Added. Hope it's still useful with that much info blurred out.
– Tetsujin
Aug 31 '14 at 11:48
add a comment |
up vote
0
down vote
These are the settings I use to achieve the same thing...
smtp.outlook.com, with SSL
port: 587
authentication: Password
user name: full email address
TLS cert: None
If by any chance, that's on a BT-hosted office 365 account, the host names are changing soon, to outlook.office365.com for pop3 & smtp.office365.com for smtp; the other data remains the same. I've seen some outages over the past month on the old URLs. I switched mine to the new ones recently & have had no issues since, but officially, the change-over won't be until next year.
[All irrelevant, of course, if you're not on BT]
Setup pics included showing new office 365 settings, for the older outlook.com, just change that section, rest is the same.
answered Aug 31 '14 at 7:48
Tetsujin
15.2k53260
Is that a comment, or a suggested set of settings?
– Journeyman Geek♦
Aug 31 '14 at 9:55
it's the settings I use on my machine to achieve the same thing. I'll fix up the reply a bit - was 1st coffee when I wrote it
– Tetsujin
Aug 31 '14 at 9:58
1
Awesome. Formatting wise, a sanitised screenshot of the settings page would probably be clearer too
– Journeyman Geek♦
Aug 31 '14 at 11:24
Added. Hope it's still useful with that much info blurred out.
– Tetsujin
Aug 31 '14 at 11:48
add a comment |
up vote
0
down vote
up vote
0
down vote
These are the settings I use to achieve the same thing...
smtp.outlook.com, with SSL
port: 587
authentication: Password
user name: full email address
TLS cert: None
If by any chance, that's on a BT-hosted office 365 account, the host names are changing soon, to outlook.office365.com for pop3 & smtp.office365.com for smtp; the other data remains the same. I've seen some outages over the past month on the old URLs. I switched mine to the new ones recently & have had no issues since, but officially, the change-over won't be until next year.
[All irrelevant, of course, if you're not on BT]
Setup pics included showing new office 365 settings, for the older outlook.com, just change that section, rest is the same.
answered Aug 31 '14 at 7:48
Tetsujin
15.2k53260
These are the settings I use to achieve the same thing...
smtp.outlook.com, with SSL
port: 587
authentication: Password
user name: full email address
TLS cert: None
If by any chance, that's on a BT-hosted office 365 account, the host names are changing soon, to outlook.office365.com for pop3 & smtp.office365.com for smtp; the other data remains the same. I've seen some outages over the past month on the old URLs. I switched mine to the new ones recently & have had no issues since, but officially, the change-over won't be until next year.
[All irrelevant, of course, if you're not on BT]
Setup pics included showing new office 365 settings, for the older outlook.com, just change that section, rest is the same.
answered Aug 31 '14 at 7:48
Tetsujin
15.2k53260
edited Aug 31 '14 at 11:47
answered Aug 31 '14 at 7:48
Tetsujin
15.2k53260
answered Aug 31 '14 at 7:48
Tetsujin
15.2k53260
answered Aug 31 '14 at 7:48
Tetsujin
15.2k53260
15.2k53260
Is that a comment, or a suggested set of settings?
– Journeyman Geek♦
Aug 31 '14 at 9:55
it's the settings I use on my machine to achieve the same thing. I'll fix up the reply a bit - was 1st coffee when I wrote it
– Tetsujin
Aug 31 '14 at 9:58
1
Awesome. Formatting wise, a sanitised screenshot of the settings page would probably be clearer too
– Journeyman Geek♦
Aug 31 '14 at 11:24
Added. Hope it's still useful with that much info blurred out.
– Tetsujin
Aug 31 '14 at 11:48
add a comment |
Is that a comment, or a suggested set of settings?
– Journeyman Geek♦
Aug 31 '14 at 9:55
it's the settings I use on my machine to achieve the same thing. I'll fix up the reply a bit - was 1st coffee when I wrote it
– Tetsujin
Aug 31 '14 at 9:58
1
Awesome. Formatting wise, a sanitised screenshot of the settings page would probably be clearer too
– Journeyman Geek♦
Aug 31 '14 at 11:24
Added. Hope it's still useful with that much info blurred out.
– Tetsujin
Aug 31 '14 at 11:48
Is that a comment, or a suggested set of settings?
– Journeyman Geek♦
Aug 31 '14 at 9:55
Is that a comment, or a suggested set of settings?
– Journeyman Geek♦
Aug 31 '14 at 9:55
it's the settings I use on my machine to achieve the same thing. I'll fix up the reply a bit - was 1st coffee when I wrote it
– Tetsujin
Aug 31 '14 at 9:58
it's the settings I use on my machine to achieve the same thing. I'll fix up the reply a bit - was 1st coffee when I wrote it
– Tetsujin
Aug 31 '14 at 9:58
1
1
Awesome. Formatting wise, a sanitised screenshot of the settings page would probably be clearer too
– Journeyman Geek♦
Aug 31 '14 at 11:24
Awesome. Formatting wise, a sanitised screenshot of the settings page would probably be clearer too
– Journeyman Geek♦
Aug 31 '14 at 11:24
Added. Hope it's still useful with that much info blurred out.
– Tetsujin
Aug 31 '14 at 11:48
Added. Hope it's still useful with that much info blurred out.
– Tetsujin
Aug 31 '14 at 11:48
add a comment |
up vote
0
down vote
It is a bug in Mail; go to Mail, then preferences, then select the account you are having problems with; highlight the outgoing server that does NOT say "offline" then save this setting and try again; worked for me.
answered Jan 30 '15 at 2:59
Tim
1
Can you clarify what setting to save? It sounds like your instructions don't change anything.
– fixer1234
Jan 30 '15 at 5:50
add a comment |
up vote
0
down vote
It is a bug in Mail; go to Mail, then preferences, then select the account you are having problems with; highlight the outgoing server that does NOT say "offline" then save this setting and try again; worked for me.
answered Jan 30 '15 at 2:59
Tim
1
Can you clarify what setting to save? It sounds like your instructions don't change anything.
– fixer1234
Jan 30 '15 at 5:50
add a comment |
up vote
0
down vote
up vote
0
down vote
It is a bug in Mail; go to Mail, then preferences, then select the account you are having problems with; highlight the outgoing server that does NOT say "offline" then save this setting and try again; worked for me.
answered Jan 30 '15 at 2:59
Tim
1
It is a bug in Mail; go to Mail, then preferences, then select the account you are having problems with; highlight the outgoing server that does NOT say "offline" then save this setting and try again; worked for me.
answered Jan 30 '15 at 2:59
Tim
1
answered Jan 30 '15 at 2:59
Tim
1
answered Jan 30 '15 at 2:59
Tim
1
answered Jan 30 '15 at 2:59
Tim
1
1
Can you clarify what setting to save? It sounds like your instructions don't change anything.
– fixer1234
Jan 30 '15 at 5:50
add a comment |
Can you clarify what setting to save? It sounds like your instructions don't change anything.
– fixer1234
Jan 30 '15 at 5:50
Can you clarify what setting to save? It sounds like your instructions don't change anything.
– fixer1234
Jan 30 '15 at 5:50
Can you clarify what setting to save? It sounds like your instructions don't change anything.
– fixer1234
Jan 30 '15 at 5:50
add a comment |
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