Can't Install Any Office Product (Service Office Software Protection Platform Won't Start)
I had Office 2016 installed and I went to reinstall it because I was having some issues. Now when I try to install I get the following error
Error 1920. Service 'Office Software Protection Platform' (oppsvc) failed to start'
When I go to manually start the service I get
Error 2: The system cannot find the file specified
Which is strange because I can see the file path to "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatformOSPPSVC.EXE" exists
I have tried changing the Log-On as for the service to be my account or Local System Account but it does not work.
I even tried to install Office 2013 and I get the exact same issue.
How can I install any version of Office if I cannot get past the installation?
windows-7 microsoft-office
asked Mar 25 '16 at 18:22
Bijan
1312524
|
show 4 more comments
I had Office 2016 installed and I went to reinstall it because I was having some issues. Now when I try to install I get the following error
Error 1920. Service 'Office Software Protection Platform' (oppsvc) failed to start'
When I go to manually start the service I get
Error 2: The system cannot find the file specified
Which is strange because I can see the file path to "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatformOSPPSVC.EXE" exists
I have tried changing the Log-On as for the service to be my account or Local System Account but it does not work.
I even tried to install Office 2013 and I get the exact same issue.
How can I install any version of Office if I cannot get past the installation?
windows-7 microsoft-office
asked Mar 25 '16 at 18:22
Bijan
1312524
Error message when you try to install Office 2010: "Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start.
– DavidPostill♦
Mar 25 '16 at 18:31
Already tried that, still get same error
– Bijan
Mar 25 '16 at 18:40
You ran thisicacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t?
– DavidPostill♦
Mar 25 '16 at 18:44
Yes and it said it changed 8 files but I still cannot start service
– Bijan
Mar 25 '16 at 18:47
Did you try Repair an Office application?
– DavidPostill♦
Mar 25 '16 at 18:49
|
show 4 more comments
I had Office 2016 installed and I went to reinstall it because I was having some issues. Now when I try to install I get the following error
Error 1920. Service 'Office Software Protection Platform' (oppsvc) failed to start'
When I go to manually start the service I get
Error 2: The system cannot find the file specified
Which is strange because I can see the file path to "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatformOSPPSVC.EXE" exists
I have tried changing the Log-On as for the service to be my account or Local System Account but it does not work.
I even tried to install Office 2013 and I get the exact same issue.
How can I install any version of Office if I cannot get past the installation?
windows-7 microsoft-office
asked Mar 25 '16 at 18:22
Bijan
1312524
I had Office 2016 installed and I went to reinstall it because I was having some issues. Now when I try to install I get the following error
Error 1920. Service 'Office Software Protection Platform' (oppsvc) failed to start'
When I go to manually start the service I get
Error 2: The system cannot find the file specified
Which is strange because I can see the file path to "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatformOSPPSVC.EXE" exists
I have tried changing the Log-On as for the service to be my account or Local System Account but it does not work.
I even tried to install Office 2013 and I get the exact same issue.
How can I install any version of Office if I cannot get past the installation?
windows-7 microsoft-office
windows-7 microsoft-office
asked Mar 25 '16 at 18:22
Bijan
1312524
asked Mar 25 '16 at 18:22
Bijan
1312524
asked Mar 25 '16 at 18:22
Bijan
1312524
asked Mar 25 '16 at 18:22
Bijan
1312524
asked Mar 25 '16 at 18:22
Bijan
1312524
1312524
Error message when you try to install Office 2010: "Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start.
– DavidPostill♦
Mar 25 '16 at 18:31
Already tried that, still get same error
– Bijan
Mar 25 '16 at 18:40
You ran thisicacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t?
– DavidPostill♦
Mar 25 '16 at 18:44
Yes and it said it changed 8 files but I still cannot start service
– Bijan
Mar 25 '16 at 18:47
Did you try Repair an Office application?
– DavidPostill♦
Mar 25 '16 at 18:49
|
show 4 more comments
Error message when you try to install Office 2010: "Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start.
– DavidPostill♦
Mar 25 '16 at 18:31
Already tried that, still get same error
– Bijan
Mar 25 '16 at 18:40
You ran thisicacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t?
– DavidPostill♦
Mar 25 '16 at 18:44
Yes and it said it changed 8 files but I still cannot start service
– Bijan
Mar 25 '16 at 18:47
Did you try Repair an Office application?
– DavidPostill♦
Mar 25 '16 at 18:49
Error message when you try to install Office 2010: "Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start.
– DavidPostill♦
Mar 25 '16 at 18:31
Error message when you try to install Office 2010: "Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start.
– DavidPostill♦
Mar 25 '16 at 18:31
Already tried that, still get same error
– Bijan
Mar 25 '16 at 18:40
Already tried that, still get same error
– Bijan
Mar 25 '16 at 18:40
You ran this
icacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t?– DavidPostill♦
Mar 25 '16 at 18:44
You ran this
icacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t?– DavidPostill♦
Mar 25 '16 at 18:44
Yes and it said it changed 8 files but I still cannot start service
– Bijan
Mar 25 '16 at 18:47
Yes and it said it changed 8 files but I still cannot start service
– Bijan
Mar 25 '16 at 18:47
Did you try Repair an Office application?
– DavidPostill♦
Mar 25 '16 at 18:49
Did you try Repair an Office application?
– DavidPostill♦
Mar 25 '16 at 18:49
|
show 4 more comments
2 Answers
2
active
oldest
votes
Couple of things to try:
In Services, make sure OSPPSVC is not disabled.
Run CMD, enter: sc config "osppsvc" start= demand
answered Jul 6 '17 at 11:18
Temp
1
add a comment |
It is a issue with the Software Protection service. I had this issue forever and tried many different solutions online to fix this; many MS uninstallers, 3rd party, different versions of Office from 2010, 2013, 2016, etc.
This is what finally fixed it (also if need be manually start your Software Protection Service):
Drop this into a command prompt that you are running as an administrator:
icacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t
It should give you the output similar to this:
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatform
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPC.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPCEXT.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformosppobjs-spp-plugin-manifest-signed.xrm-ms
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPOBJS.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPSVC.EXE
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPWMI.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPWMI.MOF
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBD1695.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBD1696.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBDE044.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBDE054.tmp
Successfully processed 12 files; Failed processing 0 files
After that, I was able to get both Office 2016 and 2013 installed.
edited Dec 1 at 1:29
Blackwood
2,79261727
answered May 19 '16 at 23:42
LionHawk
91
Someone in the comments suggested exact same thing and it did not work
– Bijan
May 19 '16 at 23:45
Welcome to Super User! Please read the question and it's comments again carefully. Your answer does not answer the original question.
– DavidPostill♦
May 20 '16 at 10:10
add a comment |
protected by Community♦ Nov 2 '17 at 14:38
Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?
2 Answers
2
active
oldest
votes
2 Answers
2
active
oldest
votes
active
oldest
votes
active
oldest
votes
Couple of things to try:
In Services, make sure OSPPSVC is not disabled.
Run CMD, enter: sc config "osppsvc" start= demand
answered Jul 6 '17 at 11:18
Temp
1
add a comment |
Couple of things to try:
In Services, make sure OSPPSVC is not disabled.
Run CMD, enter: sc config "osppsvc" start= demand
answered Jul 6 '17 at 11:18
Temp
1
add a comment |
Couple of things to try:
In Services, make sure OSPPSVC is not disabled.
Run CMD, enter: sc config "osppsvc" start= demand
answered Jul 6 '17 at 11:18
Temp
1
Couple of things to try:
In Services, make sure OSPPSVC is not disabled.
Run CMD, enter: sc config "osppsvc" start= demand
answered Jul 6 '17 at 11:18
Temp
1
answered Jul 6 '17 at 11:18
Temp
1
answered Jul 6 '17 at 11:18
Temp
1
answered Jul 6 '17 at 11:18
Temp
1
1
add a comment |
add a comment |
It is a issue with the Software Protection service. I had this issue forever and tried many different solutions online to fix this; many MS uninstallers, 3rd party, different versions of Office from 2010, 2013, 2016, etc.
This is what finally fixed it (also if need be manually start your Software Protection Service):
Drop this into a command prompt that you are running as an administrator:
icacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t
It should give you the output similar to this:
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatform
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPC.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPCEXT.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformosppobjs-spp-plugin-manifest-signed.xrm-ms
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPOBJS.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPSVC.EXE
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPWMI.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPWMI.MOF
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBD1695.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBD1696.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBDE044.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBDE054.tmp
Successfully processed 12 files; Failed processing 0 files
After that, I was able to get both Office 2016 and 2013 installed.
edited Dec 1 at 1:29
Blackwood
2,79261727
answered May 19 '16 at 23:42
LionHawk
91
Someone in the comments suggested exact same thing and it did not work
– Bijan
May 19 '16 at 23:45
Welcome to Super User! Please read the question and it's comments again carefully. Your answer does not answer the original question.
– DavidPostill♦
May 20 '16 at 10:10
add a comment |
It is a issue with the Software Protection service. I had this issue forever and tried many different solutions online to fix this; many MS uninstallers, 3rd party, different versions of Office from 2010, 2013, 2016, etc.
This is what finally fixed it (also if need be manually start your Software Protection Service):
Drop this into a command prompt that you are running as an administrator:
icacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t
It should give you the output similar to this:
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatform
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPC.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPCEXT.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformosppobjs-spp-plugin-manifest-signed.xrm-ms
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPOBJS.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPSVC.EXE
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPWMI.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPWMI.MOF
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBD1695.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBD1696.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBDE044.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBDE054.tmp
Successfully processed 12 files; Failed processing 0 files
After that, I was able to get both Office 2016 and 2013 installed.
edited Dec 1 at 1:29
Blackwood
2,79261727
answered May 19 '16 at 23:42
LionHawk
91
Someone in the comments suggested exact same thing and it did not work
– Bijan
May 19 '16 at 23:45
Welcome to Super User! Please read the question and it's comments again carefully. Your answer does not answer the original question.
– DavidPostill♦
May 20 '16 at 10:10
add a comment |
It is a issue with the Software Protection service. I had this issue forever and tried many different solutions online to fix this; many MS uninstallers, 3rd party, different versions of Office from 2010, 2013, 2016, etc.
This is what finally fixed it (also if need be manually start your Software Protection Service):
Drop this into a command prompt that you are running as an administrator:
icacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t
It should give you the output similar to this:
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatform
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPC.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPCEXT.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformosppobjs-spp-plugin-manifest-signed.xrm-ms
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPOBJS.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPSVC.EXE
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPWMI.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPWMI.MOF
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBD1695.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBD1696.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBDE044.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBDE054.tmp
Successfully processed 12 files; Failed processing 0 files
After that, I was able to get both Office 2016 and 2013 installed.
edited Dec 1 at 1:29
Blackwood
2,79261727
answered May 19 '16 at 23:42
LionHawk
91
It is a issue with the Software Protection service. I had this issue forever and tried many different solutions online to fix this; many MS uninstallers, 3rd party, different versions of Office from 2010, 2013, 2016, etc.
This is what finally fixed it (also if need be manually start your Software Protection Service):
Drop this into a command prompt that you are running as an administrator:
icacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t
It should give you the output similar to this:
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatform
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPC.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPCEXT.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformosppobjs-spp-plugin-manifest-signed.xrm-ms
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPOBJS.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPSVC.EXE
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPWMI.DLL
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformOSPPWMI.MOF
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBD1695.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBD1696.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBDE044.tmp
processed file: C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtecti
onPlatformTBDE054.tmp
Successfully processed 12 files; Failed processing 0 files
After that, I was able to get both Office 2016 and 2013 installed.
edited Dec 1 at 1:29
Blackwood
2,79261727
answered May 19 '16 at 23:42
LionHawk
91
edited Dec 1 at 1:29
Blackwood
2,79261727
edited Dec 1 at 1:29
Blackwood
2,79261727
edited Dec 1 at 1:29
Blackwood
2,79261727
2,79261727
answered May 19 '16 at 23:42
LionHawk
91
answered May 19 '16 at 23:42
LionHawk
91
answered May 19 '16 at 23:42
LionHawk
91
91
Someone in the comments suggested exact same thing and it did not work
– Bijan
May 19 '16 at 23:45
Welcome to Super User! Please read the question and it's comments again carefully. Your answer does not answer the original question.
– DavidPostill♦
May 20 '16 at 10:10
add a comment |
Someone in the comments suggested exact same thing and it did not work
– Bijan
May 19 '16 at 23:45
Welcome to Super User! Please read the question and it's comments again carefully. Your answer does not answer the original question.
– DavidPostill♦
May 20 '16 at 10:10
Someone in the comments suggested exact same thing and it did not work
– Bijan
May 19 '16 at 23:45
Someone in the comments suggested exact same thing and it did not work
– Bijan
May 19 '16 at 23:45
Welcome to Super User! Please read the question and it's comments again carefully. Your answer does not answer the original question.
– DavidPostill♦
May 20 '16 at 10:10
Welcome to Super User! Please read the question and it's comments again carefully. Your answer does not answer the original question.
– DavidPostill♦
May 20 '16 at 10:10
add a comment |
protected by Community♦ Nov 2 '17 at 14:38
Thank you for your interest in this question.
Because it has attracted low-quality or spam answers that had to be removed, posting an answer now requires 10 reputation on this site (the association bonus does not count).
Would you like to answer one of these unanswered questions instead?
Error message when you try to install Office 2010: "Error 1920. Service 'Office Software Protection Platform' (osppsvc) failed to start.
– DavidPostill♦
Mar 25 '16 at 18:31
Already tried that, still get same error
– Bijan
Mar 25 '16 at 18:40
You ran this
icacls "C:Program FilesCommon FilesMicrosoft SharedOfficeSoftwareProtectionPlatform" /grant "Network Service:F" /t?– DavidPostill♦
Mar 25 '16 at 18:44
Yes and it said it changed 8 files but I still cannot start service
– Bijan
Mar 25 '16 at 18:47
Did you try Repair an Office application?
– DavidPostill♦
Mar 25 '16 at 18:49