Can't install Windows 8.1 Update - Error 0x800f081f
up vote
5
down vote
favorite
My laptop came with Windows 8 pre-installed. I installed all Microsoft updates, including that to 8.1 and have continued to do so.
The latest update which has come through is KB 2912355 which is a massive 890 MB. This has refused ti install, despite many attempts.
The system reports error 800F081F. Having looked at Microsoft online support, I have tried the following :-
DISM.exe /Online /Cleanup-image /Restorehealth
this failed with the following comments :-
The restore operation failed. Either the repair source was not found or the component store cannot be repaired.
Error: 0x800f081f
I have therefor tried the next suggestion under 'repair a Windows image' :-
Dism /Online /Cleanup-Image /ScanHealth
This reported :-
The component store is repairable.
The operation completed successfully.
I next ran :-
Dism /Online /Cleanup-Image /CheckHealth
This also reported :-
The component store is repairable.
The operation completed successfully.
I therefore next ran :-
Dism /Online /Cleanup-Image /RestoreHealth
The output was :-
The restore operation failed. Either the repair source was not fou
onent store cannot be repaired.
Error: 0x800f081f
DISM failed. No operation was performed.
For more information, review the log file.
The DISM log file can be found at C:WINDOWSLogsDISMdism.log
C:WINDOWSsystem32>Dism /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 6.3.9600.16384
Error: 87
The cleanup-image option is unknown.
For more information, refer to the help by running DISM.exe /?.
I did have a look at the DISM help, but the options are so many and so complicated that I didn't get anywhere.
According to Microsoft, I have an image which is repairable, but nothing they have suggested worked!
I'd be very grateful if anyone could suggest what to try next!
windows-8.1 windows-update
edited May 10 '14 at 9:10
and31415
12.7k23255
asked May 10 '14 at 8:56
PhilR
2613
add a comment |
up vote
5
down vote
favorite
My laptop came with Windows 8 pre-installed. I installed all Microsoft updates, including that to 8.1 and have continued to do so.
The latest update which has come through is KB 2912355 which is a massive 890 MB. This has refused ti install, despite many attempts.
The system reports error 800F081F. Having looked at Microsoft online support, I have tried the following :-
DISM.exe /Online /Cleanup-image /Restorehealth
this failed with the following comments :-
The restore operation failed. Either the repair source was not found or the component store cannot be repaired.
Error: 0x800f081f
I have therefor tried the next suggestion under 'repair a Windows image' :-
Dism /Online /Cleanup-Image /ScanHealth
This reported :-
The component store is repairable.
The operation completed successfully.
I next ran :-
Dism /Online /Cleanup-Image /CheckHealth
This also reported :-
The component store is repairable.
The operation completed successfully.
I therefore next ran :-
Dism /Online /Cleanup-Image /RestoreHealth
The output was :-
The restore operation failed. Either the repair source was not fou
onent store cannot be repaired.
Error: 0x800f081f
DISM failed. No operation was performed.
For more information, review the log file.
The DISM log file can be found at C:WINDOWSLogsDISMdism.log
C:WINDOWSsystem32>Dism /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 6.3.9600.16384
Error: 87
The cleanup-image option is unknown.
For more information, refer to the help by running DISM.exe /?.
I did have a look at the DISM help, but the options are so many and so complicated that I didn't get anywhere.
According to Microsoft, I have an image which is repairable, but nothing they have suggested worked!
I'd be very grateful if anyone could suggest what to try next!
windows-8.1 windows-update
edited May 10 '14 at 9:10
and31415
12.7k23255
asked May 10 '14 at 8:56
PhilR
2613
2
Open a command prompt as administrator, and run this command:sfc /scannow. Post the command output when done. Then upload somewhere (e.g. ge.tt/about) theCBS.logfile (usually located inC:WindowsLogsCBS) and post here the resulting link.
– and31415
May 10 '14 at 9:13
add a comment |
up vote
5
down vote
favorite
up vote
5
down vote
favorite
My laptop came with Windows 8 pre-installed. I installed all Microsoft updates, including that to 8.1 and have continued to do so.
The latest update which has come through is KB 2912355 which is a massive 890 MB. This has refused ti install, despite many attempts.
The system reports error 800F081F. Having looked at Microsoft online support, I have tried the following :-
DISM.exe /Online /Cleanup-image /Restorehealth
this failed with the following comments :-
The restore operation failed. Either the repair source was not found or the component store cannot be repaired.
Error: 0x800f081f
I have therefor tried the next suggestion under 'repair a Windows image' :-
Dism /Online /Cleanup-Image /ScanHealth
This reported :-
The component store is repairable.
The operation completed successfully.
I next ran :-
Dism /Online /Cleanup-Image /CheckHealth
This also reported :-
The component store is repairable.
The operation completed successfully.
I therefore next ran :-
Dism /Online /Cleanup-Image /RestoreHealth
The output was :-
The restore operation failed. Either the repair source was not fou
onent store cannot be repaired.
Error: 0x800f081f
DISM failed. No operation was performed.
For more information, review the log file.
The DISM log file can be found at C:WINDOWSLogsDISMdism.log
C:WINDOWSsystem32>Dism /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 6.3.9600.16384
Error: 87
The cleanup-image option is unknown.
For more information, refer to the help by running DISM.exe /?.
I did have a look at the DISM help, but the options are so many and so complicated that I didn't get anywhere.
According to Microsoft, I have an image which is repairable, but nothing they have suggested worked!
I'd be very grateful if anyone could suggest what to try next!
windows-8.1 windows-update
edited May 10 '14 at 9:10
and31415
12.7k23255
asked May 10 '14 at 8:56
PhilR
2613
My laptop came with Windows 8 pre-installed. I installed all Microsoft updates, including that to 8.1 and have continued to do so.
The latest update which has come through is KB 2912355 which is a massive 890 MB. This has refused ti install, despite many attempts.
The system reports error 800F081F. Having looked at Microsoft online support, I have tried the following :-
DISM.exe /Online /Cleanup-image /Restorehealth
this failed with the following comments :-
The restore operation failed. Either the repair source was not found or the component store cannot be repaired.
Error: 0x800f081f
I have therefor tried the next suggestion under 'repair a Windows image' :-
Dism /Online /Cleanup-Image /ScanHealth
This reported :-
The component store is repairable.
The operation completed successfully.
I next ran :-
Dism /Online /Cleanup-Image /CheckHealth
This also reported :-
The component store is repairable.
The operation completed successfully.
I therefore next ran :-
Dism /Online /Cleanup-Image /RestoreHealth
The output was :-
The restore operation failed. Either the repair source was not fou
onent store cannot be repaired.
Error: 0x800f081f
DISM failed. No operation was performed.
For more information, review the log file.
The DISM log file can be found at C:WINDOWSLogsDISMdism.log
C:WINDOWSsystem32>Dism /Cleanup-Image /RestoreHealth
Deployment Image Servicing and Management tool
Version: 6.3.9600.16384
Error: 87
The cleanup-image option is unknown.
For more information, refer to the help by running DISM.exe /?.
I did have a look at the DISM help, but the options are so many and so complicated that I didn't get anywhere.
According to Microsoft, I have an image which is repairable, but nothing they have suggested worked!
I'd be very grateful if anyone could suggest what to try next!
windows-8.1 windows-update
windows-8.1 windows-update
edited May 10 '14 at 9:10
and31415
12.7k23255
asked May 10 '14 at 8:56
PhilR
2613
edited May 10 '14 at 9:10
and31415
12.7k23255
asked May 10 '14 at 8:56
PhilR
2613
edited May 10 '14 at 9:10
and31415
12.7k23255
edited May 10 '14 at 9:10
and31415
12.7k23255
edited May 10 '14 at 9:10
and31415
12.7k23255
12.7k23255
asked May 10 '14 at 8:56
PhilR
2613
asked May 10 '14 at 8:56
PhilR
2613
asked May 10 '14 at 8:56
PhilR
2613
2613
2
Open a command prompt as administrator, and run this command:sfc /scannow. Post the command output when done. Then upload somewhere (e.g. ge.tt/about) theCBS.logfile (usually located inC:WindowsLogsCBS) and post here the resulting link.
– and31415
May 10 '14 at 9:13
add a comment |
2
Open a command prompt as administrator, and run this command:sfc /scannow. Post the command output when done. Then upload somewhere (e.g. ge.tt/about) theCBS.logfile (usually located inC:WindowsLogsCBS) and post here the resulting link.
– and31415
May 10 '14 at 9:13
2
2
Open a command prompt as administrator, and run this command:
sfc /scannow. Post the command output when done. Then upload somewhere (e.g. ge.tt/about) the CBS.log file (usually located in C:WindowsLogsCBS) and post here the resulting link.– and31415
May 10 '14 at 9:13
Open a command prompt as administrator, and run this command:
sfc /scannow. Post the command output when done. Then upload somewhere (e.g. ge.tt/about) the CBS.log file (usually located in C:WindowsLogsCBS) and post here the resulting link.– and31415
May 10 '14 at 9:13
add a comment |
4 Answers
4
active
oldest
votes
up vote
0
down vote
How about downloading the Windows 8.1 ISO?
From this article:
http://www.howtogeek.com/186775/how-to-download-windows-7-8-and-8.1-installation-media-legally/
Once the ISO is on your computer (the Downloads folder is a good place for it)
mount the ISO and find and run Setup. The ensuing process will be automatic and should work well. Takes a while, of course.
This should override any problems, and give you the Update to 8.1.
answered Jan 23 '16 at 17:08
the original mike western
1,096158
add a comment |
up vote
0
down vote
The download may be corrupt. Try stopping the Windows Update service and deleting the files in:
C:WindowsSoftwareDistributionDownload
Open Windows Update and check for updates again.
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
answered Mar 26 '16 at 22:35
Atoadaso
1796
add a comment |
up vote
0
down vote
Launch a Command Prompt with administrator privileges
Run the following command:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
Once step 2 is completed, run this command:
dism /online /cleanup-image /startcomponentcleanup
Try to install the Windows 8.1 update manually
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
answered May 10 '14 at 9:55
Phuc Nguyen
266214
add a comment |
up vote
-1
down vote
There are multiple threads about corruption or corrupted files that prevent the Windows auto update files from downloading and completing the installation. I tried it all: DISM commands, SFC, the Troubleshooting tool (Update reset), etc.
The only thing that worked was to use Windows installer to repair the installation. I was ready to do a reinstall of Windows 8/8.1. The previous link lets you create an installation media with USB drive or a DVD, and do a totally non-destructive repair of your Windows 8.1 installation. It keeps all your files and installed applications. You must choose the right version for your PC.
You can follow a helpful guide to let you proceed. It includes temporary key-codes for Windows to allow it to proceed. (These will let you install Windows, but will not activate it (you can use your existing key-code that you can use a tool to find).
edited Jan 10 '15 at 22:59
Jawa
3,15982435
answered Jan 10 '15 at 18:10
Guy Schlacter
1
This does not really answer the author's question. You just confirm you had the issue also then reference a third-party website which has hostile advertisements.
– Ramhound
Apr 20 '15 at 11:21
add a comment |
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4 Answers
4
active
oldest
votes
4 Answers
4
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
0
down vote
How about downloading the Windows 8.1 ISO?
From this article:
http://www.howtogeek.com/186775/how-to-download-windows-7-8-and-8.1-installation-media-legally/
Once the ISO is on your computer (the Downloads folder is a good place for it)
mount the ISO and find and run Setup. The ensuing process will be automatic and should work well. Takes a while, of course.
This should override any problems, and give you the Update to 8.1.
answered Jan 23 '16 at 17:08
the original mike western
1,096158
add a comment |
up vote
0
down vote
How about downloading the Windows 8.1 ISO?
From this article:
http://www.howtogeek.com/186775/how-to-download-windows-7-8-and-8.1-installation-media-legally/
Once the ISO is on your computer (the Downloads folder is a good place for it)
mount the ISO and find and run Setup. The ensuing process will be automatic and should work well. Takes a while, of course.
This should override any problems, and give you the Update to 8.1.
answered Jan 23 '16 at 17:08
the original mike western
1,096158
add a comment |
up vote
0
down vote
up vote
0
down vote
How about downloading the Windows 8.1 ISO?
From this article:
http://www.howtogeek.com/186775/how-to-download-windows-7-8-and-8.1-installation-media-legally/
Once the ISO is on your computer (the Downloads folder is a good place for it)
mount the ISO and find and run Setup. The ensuing process will be automatic and should work well. Takes a while, of course.
This should override any problems, and give you the Update to 8.1.
answered Jan 23 '16 at 17:08
the original mike western
1,096158
How about downloading the Windows 8.1 ISO?
From this article:
http://www.howtogeek.com/186775/how-to-download-windows-7-8-and-8.1-installation-media-legally/
Once the ISO is on your computer (the Downloads folder is a good place for it)
mount the ISO and find and run Setup. The ensuing process will be automatic and should work well. Takes a while, of course.
This should override any problems, and give you the Update to 8.1.
answered Jan 23 '16 at 17:08
the original mike western
1,096158
answered Jan 23 '16 at 17:08
the original mike western
1,096158
answered Jan 23 '16 at 17:08
the original mike western
1,096158
answered Jan 23 '16 at 17:08
the original mike western
1,096158
1,096158
add a comment |
add a comment |
up vote
0
down vote
The download may be corrupt. Try stopping the Windows Update service and deleting the files in:
C:WindowsSoftwareDistributionDownload
Open Windows Update and check for updates again.
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
answered Mar 26 '16 at 22:35
Atoadaso
1796
add a comment |
up vote
0
down vote
The download may be corrupt. Try stopping the Windows Update service and deleting the files in:
C:WindowsSoftwareDistributionDownload
Open Windows Update and check for updates again.
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
answered Mar 26 '16 at 22:35
Atoadaso
1796
add a comment |
up vote
0
down vote
up vote
0
down vote
The download may be corrupt. Try stopping the Windows Update service and deleting the files in:
C:WindowsSoftwareDistributionDownload
Open Windows Update and check for updates again.
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
answered Mar 26 '16 at 22:35
Atoadaso
1796
The download may be corrupt. Try stopping the Windows Update service and deleting the files in:
C:WindowsSoftwareDistributionDownload
Open Windows Update and check for updates again.
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
answered Mar 26 '16 at 22:35
Atoadaso
1796
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
15.6k114762
answered Mar 26 '16 at 22:35
Atoadaso
1796
answered Mar 26 '16 at 22:35
Atoadaso
1796
answered Mar 26 '16 at 22:35
Atoadaso
1796
1796
add a comment |
add a comment |
up vote
0
down vote
Launch a Command Prompt with administrator privileges
Run the following command:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
Once step 2 is completed, run this command:
dism /online /cleanup-image /startcomponentcleanup
Try to install the Windows 8.1 update manually
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
answered May 10 '14 at 9:55
Phuc Nguyen
266214
add a comment |
up vote
0
down vote
Launch a Command Prompt with administrator privileges
Run the following command:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
Once step 2 is completed, run this command:
dism /online /cleanup-image /startcomponentcleanup
Try to install the Windows 8.1 update manually
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
answered May 10 '14 at 9:55
Phuc Nguyen
266214
add a comment |
up vote
0
down vote
up vote
0
down vote
Launch a Command Prompt with administrator privileges
Run the following command:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
Once step 2 is completed, run this command:
dism /online /cleanup-image /startcomponentcleanup
Try to install the Windows 8.1 update manually
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
answered May 10 '14 at 9:55
Phuc Nguyen
266214
Launch a Command Prompt with administrator privileges
Run the following command:
dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
Once step 2 is completed, run this command:
dism /online /cleanup-image /startcomponentcleanup
Try to install the Windows 8.1 update manually
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
answered May 10 '14 at 9:55
Phuc Nguyen
266214
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
edited Nov 8 '16 at 6:42
3498DB
15.6k114762
15.6k114762
answered May 10 '14 at 9:55
Phuc Nguyen
266214
answered May 10 '14 at 9:55
Phuc Nguyen
266214
answered May 10 '14 at 9:55
Phuc Nguyen
266214
266214
add a comment |
add a comment |
up vote
-1
down vote
There are multiple threads about corruption or corrupted files that prevent the Windows auto update files from downloading and completing the installation. I tried it all: DISM commands, SFC, the Troubleshooting tool (Update reset), etc.
The only thing that worked was to use Windows installer to repair the installation. I was ready to do a reinstall of Windows 8/8.1. The previous link lets you create an installation media with USB drive or a DVD, and do a totally non-destructive repair of your Windows 8.1 installation. It keeps all your files and installed applications. You must choose the right version for your PC.
You can follow a helpful guide to let you proceed. It includes temporary key-codes for Windows to allow it to proceed. (These will let you install Windows, but will not activate it (you can use your existing key-code that you can use a tool to find).
edited Jan 10 '15 at 22:59
Jawa
3,15982435
answered Jan 10 '15 at 18:10
Guy Schlacter
1
This does not really answer the author's question. You just confirm you had the issue also then reference a third-party website which has hostile advertisements.
– Ramhound
Apr 20 '15 at 11:21
add a comment |
up vote
-1
down vote
There are multiple threads about corruption or corrupted files that prevent the Windows auto update files from downloading and completing the installation. I tried it all: DISM commands, SFC, the Troubleshooting tool (Update reset), etc.
The only thing that worked was to use Windows installer to repair the installation. I was ready to do a reinstall of Windows 8/8.1. The previous link lets you create an installation media with USB drive or a DVD, and do a totally non-destructive repair of your Windows 8.1 installation. It keeps all your files and installed applications. You must choose the right version for your PC.
You can follow a helpful guide to let you proceed. It includes temporary key-codes for Windows to allow it to proceed. (These will let you install Windows, but will not activate it (you can use your existing key-code that you can use a tool to find).
edited Jan 10 '15 at 22:59
Jawa
3,15982435
answered Jan 10 '15 at 18:10
Guy Schlacter
1
This does not really answer the author's question. You just confirm you had the issue also then reference a third-party website which has hostile advertisements.
– Ramhound
Apr 20 '15 at 11:21
add a comment |
up vote
-1
down vote
up vote
-1
down vote
There are multiple threads about corruption or corrupted files that prevent the Windows auto update files from downloading and completing the installation. I tried it all: DISM commands, SFC, the Troubleshooting tool (Update reset), etc.
The only thing that worked was to use Windows installer to repair the installation. I was ready to do a reinstall of Windows 8/8.1. The previous link lets you create an installation media with USB drive or a DVD, and do a totally non-destructive repair of your Windows 8.1 installation. It keeps all your files and installed applications. You must choose the right version for your PC.
You can follow a helpful guide to let you proceed. It includes temporary key-codes for Windows to allow it to proceed. (These will let you install Windows, but will not activate it (you can use your existing key-code that you can use a tool to find).
edited Jan 10 '15 at 22:59
Jawa
3,15982435
answered Jan 10 '15 at 18:10
Guy Schlacter
1
There are multiple threads about corruption or corrupted files that prevent the Windows auto update files from downloading and completing the installation. I tried it all: DISM commands, SFC, the Troubleshooting tool (Update reset), etc.
The only thing that worked was to use Windows installer to repair the installation. I was ready to do a reinstall of Windows 8/8.1. The previous link lets you create an installation media with USB drive or a DVD, and do a totally non-destructive repair of your Windows 8.1 installation. It keeps all your files and installed applications. You must choose the right version for your PC.
You can follow a helpful guide to let you proceed. It includes temporary key-codes for Windows to allow it to proceed. (These will let you install Windows, but will not activate it (you can use your existing key-code that you can use a tool to find).
edited Jan 10 '15 at 22:59
Jawa
3,15982435
answered Jan 10 '15 at 18:10
Guy Schlacter
1
edited Jan 10 '15 at 22:59
Jawa
3,15982435
edited Jan 10 '15 at 22:59
Jawa
3,15982435
edited Jan 10 '15 at 22:59
Jawa
3,15982435
3,15982435
answered Jan 10 '15 at 18:10
Guy Schlacter
1
answered Jan 10 '15 at 18:10
Guy Schlacter
1
answered Jan 10 '15 at 18:10
Guy Schlacter
1
1
This does not really answer the author's question. You just confirm you had the issue also then reference a third-party website which has hostile advertisements.
– Ramhound
Apr 20 '15 at 11:21
add a comment |
This does not really answer the author's question. You just confirm you had the issue also then reference a third-party website which has hostile advertisements.
– Ramhound
Apr 20 '15 at 11:21
This does not really answer the author's question. You just confirm you had the issue also then reference a third-party website which has hostile advertisements.
– Ramhound
Apr 20 '15 at 11:21
This does not really answer the author's question. You just confirm you had the issue also then reference a third-party website which has hostile advertisements.
– Ramhound
Apr 20 '15 at 11:21
add a comment |
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Open a command prompt as administrator, and run this command:
sfc /scannow. Post the command output when done. Then upload somewhere (e.g. ge.tt/about) theCBS.logfile (usually located inC:WindowsLogsCBS) and post here the resulting link.– and31415
May 10 '14 at 9:13