Outlook needs password but dialog box disappears
up vote
2
down vote
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I have the same problem outlined in this forum thread - my Outlook shows the "Need Password" in the status bar:
But if I click it nothing happens, no dialog appears. There is also this button "Type Exchange Password & Connect":
If I click it a dialog briefly appears but then disappears. If I restart Outlook (close then open it) this fixes the problem for a time but then it appears again.
How do I manage to enter my account password so it stops asking me for it?
microsoft-outlook microsoft-outlook-2016
asked Aug 15 at 15:03
sashoalm
1,32633056
add a comment |
up vote
2
down vote
favorite
I have the same problem outlined in this forum thread - my Outlook shows the "Need Password" in the status bar:
But if I click it nothing happens, no dialog appears. There is also this button "Type Exchange Password & Connect":
If I click it a dialog briefly appears but then disappears. If I restart Outlook (close then open it) this fixes the problem for a time but then it appears again.
How do I manage to enter my account password so it stops asking me for it?
microsoft-outlook microsoft-outlook-2016
asked Aug 15 at 15:03
sashoalm
1,32633056
Is it possible that the dialog is hidden behind the Outlook Windows? Can you see the dialog via pressing Alt + Tab? Have you tried clearing the credential cache for your email account under Control Panel > Credential Manager? Besides, have a try with the workaround in this MS KB article to see the result: support.microsoft.com/en-us/help/4025962/…
– Steve Fan
Aug 16 at 9:21
No, the dialog is not hidden, I checked with Alt+Tab and it is gone for real. I also tried clearing the credential cache but that didn't help either.
– sashoalm
Aug 16 at 11:03
Kill (and if necessary restart) any instance of skype or lync.
– Art Gertner
Sep 14 at 12:15
add a comment |
up vote
2
down vote
favorite
up vote
2
down vote
favorite
I have the same problem outlined in this forum thread - my Outlook shows the "Need Password" in the status bar:
But if I click it nothing happens, no dialog appears. There is also this button "Type Exchange Password & Connect":
If I click it a dialog briefly appears but then disappears. If I restart Outlook (close then open it) this fixes the problem for a time but then it appears again.
How do I manage to enter my account password so it stops asking me for it?
microsoft-outlook microsoft-outlook-2016
asked Aug 15 at 15:03
sashoalm
1,32633056
I have the same problem outlined in this forum thread - my Outlook shows the "Need Password" in the status bar:
But if I click it nothing happens, no dialog appears. There is also this button "Type Exchange Password & Connect":
If I click it a dialog briefly appears but then disappears. If I restart Outlook (close then open it) this fixes the problem for a time but then it appears again.
How do I manage to enter my account password so it stops asking me for it?
microsoft-outlook microsoft-outlook-2016
microsoft-outlook microsoft-outlook-2016
asked Aug 15 at 15:03
sashoalm
1,32633056
asked Aug 15 at 15:03
sashoalm
1,32633056
asked Aug 15 at 15:03
sashoalm
1,32633056
asked Aug 15 at 15:03
sashoalm
1,32633056
asked Aug 15 at 15:03
sashoalm
1,32633056
1,32633056
Is it possible that the dialog is hidden behind the Outlook Windows? Can you see the dialog via pressing Alt + Tab? Have you tried clearing the credential cache for your email account under Control Panel > Credential Manager? Besides, have a try with the workaround in this MS KB article to see the result: support.microsoft.com/en-us/help/4025962/…
– Steve Fan
Aug 16 at 9:21
No, the dialog is not hidden, I checked with Alt+Tab and it is gone for real. I also tried clearing the credential cache but that didn't help either.
– sashoalm
Aug 16 at 11:03
Kill (and if necessary restart) any instance of skype or lync.
– Art Gertner
Sep 14 at 12:15
add a comment |
Is it possible that the dialog is hidden behind the Outlook Windows? Can you see the dialog via pressing Alt + Tab? Have you tried clearing the credential cache for your email account under Control Panel > Credential Manager? Besides, have a try with the workaround in this MS KB article to see the result: support.microsoft.com/en-us/help/4025962/…
– Steve Fan
Aug 16 at 9:21
No, the dialog is not hidden, I checked with Alt+Tab and it is gone for real. I also tried clearing the credential cache but that didn't help either.
– sashoalm
Aug 16 at 11:03
Kill (and if necessary restart) any instance of skype or lync.
– Art Gertner
Sep 14 at 12:15
Is it possible that the dialog is hidden behind the Outlook Windows? Can you see the dialog via pressing Alt + Tab? Have you tried clearing the credential cache for your email account under Control Panel > Credential Manager? Besides, have a try with the workaround in this MS KB article to see the result: support.microsoft.com/en-us/help/4025962/…
– Steve Fan
Aug 16 at 9:21
Is it possible that the dialog is hidden behind the Outlook Windows? Can you see the dialog via pressing Alt + Tab? Have you tried clearing the credential cache for your email account under Control Panel > Credential Manager? Besides, have a try with the workaround in this MS KB article to see the result: support.microsoft.com/en-us/help/4025962/…
– Steve Fan
Aug 16 at 9:21
No, the dialog is not hidden, I checked with Alt+Tab and it is gone for real. I also tried clearing the credential cache but that didn't help either.
– sashoalm
Aug 16 at 11:03
No, the dialog is not hidden, I checked with Alt+Tab and it is gone for real. I also tried clearing the credential cache but that didn't help either.
– sashoalm
Aug 16 at 11:03
Kill (and if necessary restart) any instance of skype or lync.
– Art Gertner
Sep 14 at 12:15
Kill (and if necessary restart) any instance of skype or lync.
– Art Gertner
Sep 14 at 12:15
add a comment |
3 Answers
3
active
oldest
votes
up vote
2
down vote
You might need to try to run an office repair as this issue is caused when the password across the Office 365 suite is not sync'd. Goto Control Panel, Program and Features, right click on Office, click on change and then Quick repair
Alternatively you may try creating a new profile for Outlook as well. This can be achieved by typing mail 32 in the search box of the start menu. Click on New and then create a new profile.
answered Aug 15 at 15:21
CAO
616
I ran Quick Repair and it's working but I'll have to wait and see if the problem reappears later.
– sashoalm
Aug 15 at 15:57
Sure thing, this happens a lot on Exchange based accounts. Reply to this thread in case you face any issues.
– CAO
Aug 15 at 16:15
Hi again. I got the same problem today (Need Password) so I think repairing did not fix it or fixed it only temporarily.
– sashoalm
Aug 16 at 8:07
Then you might need to logout from one of the Office apps(excel word etc) and sign back in. If it does not work then I will create a new profile in Outlook.
– CAO
Aug 17 at 12:08
add a comment |
up vote
2
down vote
A collection of various known Outlook fixes for login problems :
- Run Credential Manager, and if your account is listed ensure that it's correct.
- If not correct, fix it.
- If correct, try deleting it, reboot and log into Outlook.
- Logging-in into Web Outlook might sometimes show an existing problem such as the need
to change the password. - Start Outlook in safe mode by running
Outlook.exe /safeand enter the ids if asked. - Unlink the Microsoft Account from Outlook
- Disable Modern Authentication by regedit to
HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity,
create a DWORD key namedEnableADALand set it to zero. - Under the same registry key, create a DWORD key named
DisableADALatopWAMOverride
and set it to1. See
Microsoft article.
Undo fixes which didn't help.
You might also create a system restore point before starting.
answered Sep 14 at 12:12
harrymc
249k10257550
Somebody didn't like it. Why?
– harrymc
Sep 14 at 12:29
Not me. I upvoted :) Anyway I'll look at the question and answers when Monday comes.
– sashoalm
Sep 15 at 6:49
Sorry, been busy of late. I'll try taking a look today.
– sashoalm
Sep 19 at 8:13
I tried the Credential Manager solution. I deleted everything related to Outlook, but the problem persists.
– sashoalm
Sep 19 at 13:37
More items in the list ...
– harrymc
Sep 19 at 14:21
|
show 1 more comment
up vote
1
down vote
I had the same problem, and given that I have a corporate PC, I cannot do anything requiring admin privileges.
What worked for me: set in the Registry a DWORD value under HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity, named DisableADALatopWAMOverride and set it to 1.
A number of sources that deal with the issue follow. There are a few solutions proposed throughout, with a range of "upvotes".
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/outlook-password-window-disappears/62cf2b1a-ae26-45fc-95b1-c3c6cce0a188 (the accepted answer, with "28 people were helped by this reply", is the one I posted).
https://support.microsoft.com/en-us/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-0-7967-on-windows-1 (quoted in the first link).
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password (quoted in the first link)
https://www.reddit.com/r/windows/comments/7g4tmo/help_outlook_2016_need_password_prompt_wont_allow/
https://community.spiceworks.com/topic/2109624-outlook-2016-needs-password-but-dialog-box-disappears
answered Oct 13 at 7:55
sancho.s
1,3711433
add a comment |
3 Answers
3
active
oldest
votes
3 Answers
3
active
oldest
votes
active
oldest
votes
active
oldest
votes
up vote
2
down vote
You might need to try to run an office repair as this issue is caused when the password across the Office 365 suite is not sync'd. Goto Control Panel, Program and Features, right click on Office, click on change and then Quick repair
Alternatively you may try creating a new profile for Outlook as well. This can be achieved by typing mail 32 in the search box of the start menu. Click on New and then create a new profile.
answered Aug 15 at 15:21
CAO
616
I ran Quick Repair and it's working but I'll have to wait and see if the problem reappears later.
– sashoalm
Aug 15 at 15:57
Sure thing, this happens a lot on Exchange based accounts. Reply to this thread in case you face any issues.
– CAO
Aug 15 at 16:15
Hi again. I got the same problem today (Need Password) so I think repairing did not fix it or fixed it only temporarily.
– sashoalm
Aug 16 at 8:07
Then you might need to logout from one of the Office apps(excel word etc) and sign back in. If it does not work then I will create a new profile in Outlook.
– CAO
Aug 17 at 12:08
add a comment |
up vote
2
down vote
You might need to try to run an office repair as this issue is caused when the password across the Office 365 suite is not sync'd. Goto Control Panel, Program and Features, right click on Office, click on change and then Quick repair
Alternatively you may try creating a new profile for Outlook as well. This can be achieved by typing mail 32 in the search box of the start menu. Click on New and then create a new profile.
answered Aug 15 at 15:21
CAO
616
I ran Quick Repair and it's working but I'll have to wait and see if the problem reappears later.
– sashoalm
Aug 15 at 15:57
Sure thing, this happens a lot on Exchange based accounts. Reply to this thread in case you face any issues.
– CAO
Aug 15 at 16:15
Hi again. I got the same problem today (Need Password) so I think repairing did not fix it or fixed it only temporarily.
– sashoalm
Aug 16 at 8:07
Then you might need to logout from one of the Office apps(excel word etc) and sign back in. If it does not work then I will create a new profile in Outlook.
– CAO
Aug 17 at 12:08
add a comment |
up vote
2
down vote
up vote
2
down vote
You might need to try to run an office repair as this issue is caused when the password across the Office 365 suite is not sync'd. Goto Control Panel, Program and Features, right click on Office, click on change and then Quick repair
Alternatively you may try creating a new profile for Outlook as well. This can be achieved by typing mail 32 in the search box of the start menu. Click on New and then create a new profile.
answered Aug 15 at 15:21
CAO
616
You might need to try to run an office repair as this issue is caused when the password across the Office 365 suite is not sync'd. Goto Control Panel, Program and Features, right click on Office, click on change and then Quick repair
Alternatively you may try creating a new profile for Outlook as well. This can be achieved by typing mail 32 in the search box of the start menu. Click on New and then create a new profile.
answered Aug 15 at 15:21
CAO
616
answered Aug 15 at 15:21
CAO
616
answered Aug 15 at 15:21
CAO
616
answered Aug 15 at 15:21
CAO
616
616
I ran Quick Repair and it's working but I'll have to wait and see if the problem reappears later.
– sashoalm
Aug 15 at 15:57
Sure thing, this happens a lot on Exchange based accounts. Reply to this thread in case you face any issues.
– CAO
Aug 15 at 16:15
Hi again. I got the same problem today (Need Password) so I think repairing did not fix it or fixed it only temporarily.
– sashoalm
Aug 16 at 8:07
Then you might need to logout from one of the Office apps(excel word etc) and sign back in. If it does not work then I will create a new profile in Outlook.
– CAO
Aug 17 at 12:08
add a comment |
I ran Quick Repair and it's working but I'll have to wait and see if the problem reappears later.
– sashoalm
Aug 15 at 15:57
Sure thing, this happens a lot on Exchange based accounts. Reply to this thread in case you face any issues.
– CAO
Aug 15 at 16:15
Hi again. I got the same problem today (Need Password) so I think repairing did not fix it or fixed it only temporarily.
– sashoalm
Aug 16 at 8:07
Then you might need to logout from one of the Office apps(excel word etc) and sign back in. If it does not work then I will create a new profile in Outlook.
– CAO
Aug 17 at 12:08
I ran Quick Repair and it's working but I'll have to wait and see if the problem reappears later.
– sashoalm
Aug 15 at 15:57
I ran Quick Repair and it's working but I'll have to wait and see if the problem reappears later.
– sashoalm
Aug 15 at 15:57
Sure thing, this happens a lot on Exchange based accounts. Reply to this thread in case you face any issues.
– CAO
Aug 15 at 16:15
Sure thing, this happens a lot on Exchange based accounts. Reply to this thread in case you face any issues.
– CAO
Aug 15 at 16:15
Hi again. I got the same problem today (Need Password) so I think repairing did not fix it or fixed it only temporarily.
– sashoalm
Aug 16 at 8:07
Hi again. I got the same problem today (Need Password) so I think repairing did not fix it or fixed it only temporarily.
– sashoalm
Aug 16 at 8:07
Then you might need to logout from one of the Office apps(excel word etc) and sign back in. If it does not work then I will create a new profile in Outlook.
– CAO
Aug 17 at 12:08
Then you might need to logout from one of the Office apps(excel word etc) and sign back in. If it does not work then I will create a new profile in Outlook.
– CAO
Aug 17 at 12:08
add a comment |
up vote
2
down vote
A collection of various known Outlook fixes for login problems :
- Run Credential Manager, and if your account is listed ensure that it's correct.
- If not correct, fix it.
- If correct, try deleting it, reboot and log into Outlook.
- Logging-in into Web Outlook might sometimes show an existing problem such as the need
to change the password. - Start Outlook in safe mode by running
Outlook.exe /safeand enter the ids if asked. - Unlink the Microsoft Account from Outlook
- Disable Modern Authentication by regedit to
HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity,
create a DWORD key namedEnableADALand set it to zero. - Under the same registry key, create a DWORD key named
DisableADALatopWAMOverride
and set it to1. See
Microsoft article.
Undo fixes which didn't help.
You might also create a system restore point before starting.
answered Sep 14 at 12:12
harrymc
249k10257550
Somebody didn't like it. Why?
– harrymc
Sep 14 at 12:29
Not me. I upvoted :) Anyway I'll look at the question and answers when Monday comes.
– sashoalm
Sep 15 at 6:49
Sorry, been busy of late. I'll try taking a look today.
– sashoalm
Sep 19 at 8:13
I tried the Credential Manager solution. I deleted everything related to Outlook, but the problem persists.
– sashoalm
Sep 19 at 13:37
More items in the list ...
– harrymc
Sep 19 at 14:21
|
show 1 more comment
up vote
2
down vote
A collection of various known Outlook fixes for login problems :
- Run Credential Manager, and if your account is listed ensure that it's correct.
- If not correct, fix it.
- If correct, try deleting it, reboot and log into Outlook.
- Logging-in into Web Outlook might sometimes show an existing problem such as the need
to change the password. - Start Outlook in safe mode by running
Outlook.exe /safeand enter the ids if asked. - Unlink the Microsoft Account from Outlook
- Disable Modern Authentication by regedit to
HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity,
create a DWORD key namedEnableADALand set it to zero. - Under the same registry key, create a DWORD key named
DisableADALatopWAMOverride
and set it to1. See
Microsoft article.
Undo fixes which didn't help.
You might also create a system restore point before starting.
answered Sep 14 at 12:12
harrymc
249k10257550
Somebody didn't like it. Why?
– harrymc
Sep 14 at 12:29
Not me. I upvoted :) Anyway I'll look at the question and answers when Monday comes.
– sashoalm
Sep 15 at 6:49
Sorry, been busy of late. I'll try taking a look today.
– sashoalm
Sep 19 at 8:13
I tried the Credential Manager solution. I deleted everything related to Outlook, but the problem persists.
– sashoalm
Sep 19 at 13:37
More items in the list ...
– harrymc
Sep 19 at 14:21
|
show 1 more comment
up vote
2
down vote
up vote
2
down vote
A collection of various known Outlook fixes for login problems :
- Run Credential Manager, and if your account is listed ensure that it's correct.
- If not correct, fix it.
- If correct, try deleting it, reboot and log into Outlook.
- Logging-in into Web Outlook might sometimes show an existing problem such as the need
to change the password. - Start Outlook in safe mode by running
Outlook.exe /safeand enter the ids if asked. - Unlink the Microsoft Account from Outlook
- Disable Modern Authentication by regedit to
HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity,
create a DWORD key namedEnableADALand set it to zero. - Under the same registry key, create a DWORD key named
DisableADALatopWAMOverride
and set it to1. See
Microsoft article.
Undo fixes which didn't help.
You might also create a system restore point before starting.
answered Sep 14 at 12:12
harrymc
249k10257550
A collection of various known Outlook fixes for login problems :
- Run Credential Manager, and if your account is listed ensure that it's correct.
- If not correct, fix it.
- If correct, try deleting it, reboot and log into Outlook.
- Logging-in into Web Outlook might sometimes show an existing problem such as the need
to change the password. - Start Outlook in safe mode by running
Outlook.exe /safeand enter the ids if asked. - Unlink the Microsoft Account from Outlook
- Disable Modern Authentication by regedit to
HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity,
create a DWORD key namedEnableADALand set it to zero. - Under the same registry key, create a DWORD key named
DisableADALatopWAMOverride
and set it to1. See
Microsoft article.
Undo fixes which didn't help.
You might also create a system restore point before starting.
answered Sep 14 at 12:12
harrymc
249k10257550
answered Sep 14 at 12:12
harrymc
249k10257550
answered Sep 14 at 12:12
harrymc
249k10257550
answered Sep 14 at 12:12
harrymc
249k10257550
249k10257550
Somebody didn't like it. Why?
– harrymc
Sep 14 at 12:29
Not me. I upvoted :) Anyway I'll look at the question and answers when Monday comes.
– sashoalm
Sep 15 at 6:49
Sorry, been busy of late. I'll try taking a look today.
– sashoalm
Sep 19 at 8:13
I tried the Credential Manager solution. I deleted everything related to Outlook, but the problem persists.
– sashoalm
Sep 19 at 13:37
More items in the list ...
– harrymc
Sep 19 at 14:21
|
show 1 more comment
Somebody didn't like it. Why?
– harrymc
Sep 14 at 12:29
Not me. I upvoted :) Anyway I'll look at the question and answers when Monday comes.
– sashoalm
Sep 15 at 6:49
Sorry, been busy of late. I'll try taking a look today.
– sashoalm
Sep 19 at 8:13
I tried the Credential Manager solution. I deleted everything related to Outlook, but the problem persists.
– sashoalm
Sep 19 at 13:37
More items in the list ...
– harrymc
Sep 19 at 14:21
Somebody didn't like it. Why?
– harrymc
Sep 14 at 12:29
Somebody didn't like it. Why?
– harrymc
Sep 14 at 12:29
Not me. I upvoted :) Anyway I'll look at the question and answers when Monday comes.
– sashoalm
Sep 15 at 6:49
Not me. I upvoted :) Anyway I'll look at the question and answers when Monday comes.
– sashoalm
Sep 15 at 6:49
Sorry, been busy of late. I'll try taking a look today.
– sashoalm
Sep 19 at 8:13
Sorry, been busy of late. I'll try taking a look today.
– sashoalm
Sep 19 at 8:13
I tried the Credential Manager solution. I deleted everything related to Outlook, but the problem persists.
– sashoalm
Sep 19 at 13:37
I tried the Credential Manager solution. I deleted everything related to Outlook, but the problem persists.
– sashoalm
Sep 19 at 13:37
More items in the list ...
– harrymc
Sep 19 at 14:21
More items in the list ...
– harrymc
Sep 19 at 14:21
|
show 1 more comment
up vote
1
down vote
I had the same problem, and given that I have a corporate PC, I cannot do anything requiring admin privileges.
What worked for me: set in the Registry a DWORD value under HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity, named DisableADALatopWAMOverride and set it to 1.
A number of sources that deal with the issue follow. There are a few solutions proposed throughout, with a range of "upvotes".
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/outlook-password-window-disappears/62cf2b1a-ae26-45fc-95b1-c3c6cce0a188 (the accepted answer, with "28 people were helped by this reply", is the one I posted).
https://support.microsoft.com/en-us/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-0-7967-on-windows-1 (quoted in the first link).
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password (quoted in the first link)
https://www.reddit.com/r/windows/comments/7g4tmo/help_outlook_2016_need_password_prompt_wont_allow/
https://community.spiceworks.com/topic/2109624-outlook-2016-needs-password-but-dialog-box-disappears
answered Oct 13 at 7:55
sancho.s
1,3711433
add a comment |
up vote
1
down vote
I had the same problem, and given that I have a corporate PC, I cannot do anything requiring admin privileges.
What worked for me: set in the Registry a DWORD value under HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity, named DisableADALatopWAMOverride and set it to 1.
A number of sources that deal with the issue follow. There are a few solutions proposed throughout, with a range of "upvotes".
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/outlook-password-window-disappears/62cf2b1a-ae26-45fc-95b1-c3c6cce0a188 (the accepted answer, with "28 people were helped by this reply", is the one I posted).
https://support.microsoft.com/en-us/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-0-7967-on-windows-1 (quoted in the first link).
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password (quoted in the first link)
https://www.reddit.com/r/windows/comments/7g4tmo/help_outlook_2016_need_password_prompt_wont_allow/
https://community.spiceworks.com/topic/2109624-outlook-2016-needs-password-but-dialog-box-disappears
answered Oct 13 at 7:55
sancho.s
1,3711433
add a comment |
up vote
1
down vote
up vote
1
down vote
I had the same problem, and given that I have a corporate PC, I cannot do anything requiring admin privileges.
What worked for me: set in the Registry a DWORD value under HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity, named DisableADALatopWAMOverride and set it to 1.
A number of sources that deal with the issue follow. There are a few solutions proposed throughout, with a range of "upvotes".
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/outlook-password-window-disappears/62cf2b1a-ae26-45fc-95b1-c3c6cce0a188 (the accepted answer, with "28 people were helped by this reply", is the one I posted).
https://support.microsoft.com/en-us/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-0-7967-on-windows-1 (quoted in the first link).
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password (quoted in the first link)
https://www.reddit.com/r/windows/comments/7g4tmo/help_outlook_2016_need_password_prompt_wont_allow/
https://community.spiceworks.com/topic/2109624-outlook-2016-needs-password-but-dialog-box-disappears
answered Oct 13 at 7:55
sancho.s
1,3711433
I had the same problem, and given that I have a corporate PC, I cannot do anything requiring admin privileges.
What worked for me: set in the Registry a DWORD value under HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0CommonIdentity, named DisableADALatopWAMOverride and set it to 1.
A number of sources that deal with the issue follow. There are a few solutions proposed throughout, with a range of "upvotes".
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_outlook-mso_win10-mso_o365b/outlook-password-window-disappears/62cf2b1a-ae26-45fc-95b1-c3c6cce0a188 (the accepted answer, with "28 people were helped by this reply", is the one I posted).
https://support.microsoft.com/en-us/help/4025962/can-t-sign-in-after-update-to-office-2016-build-16-0-7967-on-windows-1 (quoted in the first link).
https://office365.uservoice.com/forums/264636-general/suggestions/32694751-outlook-is-not-syncing-and-giving-a-need-password (quoted in the first link)
https://www.reddit.com/r/windows/comments/7g4tmo/help_outlook_2016_need_password_prompt_wont_allow/
https://community.spiceworks.com/topic/2109624-outlook-2016-needs-password-but-dialog-box-disappears
answered Oct 13 at 7:55
sancho.s
1,3711433
answered Oct 13 at 7:55
sancho.s
1,3711433
answered Oct 13 at 7:55
sancho.s
1,3711433
answered Oct 13 at 7:55
sancho.s
1,3711433
1,3711433
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Is it possible that the dialog is hidden behind the Outlook Windows? Can you see the dialog via pressing Alt + Tab? Have you tried clearing the credential cache for your email account under Control Panel > Credential Manager? Besides, have a try with the workaround in this MS KB article to see the result: support.microsoft.com/en-us/help/4025962/…
– Steve Fan
Aug 16 at 9:21
No, the dialog is not hidden, I checked with Alt+Tab and it is gone for real. I also tried clearing the credential cache but that didn't help either.
– sashoalm
Aug 16 at 11:03
Kill (and if necessary restart) any instance of skype or lync.
– Art Gertner
Sep 14 at 12:15